Tech Analyst

Follow us on Linkedin: https://www.linkedin.com/company/pulivarthigroup/

Pulivarthi Group LLC is a Global Staffing & IT Technology Solutions company, with our prime focus of providing world class solutions to our customers with the right talent. We combine the expertise of our team and the culture of your company to help you with the solution that is affordable and innovative using high quality standards and technologies.

We’ve served some of the largest healthcare, financial services, and government entities in the U.S.

Job Title: Tech Analyst

Location: Remote

Duration: 12 months

Qualifications

Bachelor's degree in Management / IT

5+ years of prior experience as Tech Analyst / Business Systems Analyst or similar role, preferably in Contact Center domain

5+ years of industry experience in Speech & Text Analytics solutions

Knowledge of Speech & Text Analytics solutions like CallMiner, Nexidia, Genesys etc. Preference will be given for experience in CallMiner tool

Experience in contact center technologies

Comfortable with high pressure, high profile and fast-paced projects

Exposure to Technical Project management and Prioritization process

Strong communication, collaboration, and stakeholder management skills

Strong visualization skills or ability to put together a strong data narrative on solutions/experiences.

Expertise in JIRA and Agile methodology.

Proven understanding of high-performing organizations with Release cycles.

Experience implementing or system administrating SaaS platforms.