Systems Technician

We are looking for someone to join our amazing team at Solution Builders, Inc as a Systems Technician in Bloomington. The Systems Technician is responsible for service and support needs for small and medium-scale enterprise business networks. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software. Our Systems Tech. should primarily be at the office and more available to receive escalated tickets from the support desk rather than going to client sites as frequently for other projects.

With over 25 years of experience, we're committed to ensuring complete customer satisfaction in IT environments. Renowned for our excellence, we provide high-quality support and management to businesses. If you are ready to join our collaborative, close-knit team, keep reading!

What YOU can expect:

• An inclusive culture where you can have a direct impact on the superior service we provide our clients; small company feel, big on opportunity
• Career development and growth opportunities.
• Salary range for this position: $50,000 - $65,000 per year
• Benefits that include:
• Medical, Dental, and Vision Insurance
• Matching 401(k) Plan
• Paid Vacation and Personal Days Off
• A company that won’t make you feel like you’re just a number. Your unique talents and experience will not only make a difference but will be recognized and rewarded!
• Weekly in office lunches and coworkers who will have no trouble betting you at a game of foot golf

Successful candidates should possess the following characteristics:

• Passion for solving business problems for clients while providing exceptional customer service.
• Willingness to embrace change with a positive attitude.
• Commitment to high-quality work and positive customer outcomes.

Responsibilities

• Implement new technology for customers according to Solution Builders’ accepted project methodologies.
• Document system changes in the document management system and Solution Builders’ ticketing system.
• Communicate with customers as required: keeping them informed of incident progress and notifying them of impending changes or agreed outages.
• Resolve customer service requests and alerts involving technology at customer sites including Windows workstation OS, Windows servers OS, Mac OS, Microsoft Office 365 (Exchange, SharePoint, OneDrive, Teams, Office suite, etc.), printers, routers, firewalls, switches, VPN, Remote Desktop Services, VoIP and mobile phones, backup solutions, and vendor-specific hardware and software according to Solution Builders’ standards.
• Maintain current technical expertise and utilize state-of-the-art techniques to implement customer solutions.
• Maintain a positive attitude and positive working relationships with all departments.

Additional Duties

• Upholds the company policy guidelines as well as recommends new and improved guidelines to ensure compatibility and better service at client locations.
• Maintains current technical expertise in the rapidly changing technology of computing and utilizes state-of-the-art techniques when implementing client solutions.
• Maintains a positive attitude and positive working relationship with all departments to optimize working relationships and communication.
• Fulfills department requirements for providing work coverage and administrative notification during personnel illness, vacation, or education.
• Performs at or above company performance standards established within the department.
• Other duties as assigned.

Position Requirements

• Ability to work onsite required. This is not a remote position.
• High school diploma or equivalent required.
• Bachelor’s Degree in Computer Science, Business Administration, Business Communications, or related field preferred.
• 2+ years of experience in Service Delivery/Information Technology or related industry.
• 2+ years of personal computer experience and a strong understanding of operating systems, business applications, and printing systems.
• Demonstrated leadership in resolving customer PC problems.
• Strong organizational, presentation, and customer service skills.
• Communication skills: written, verbal, and active listening.
• Ability to multi-task and quickly adapt to change.
• Service awareness of all organization’s key IT services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide IT services.
• Self-motivated with the ability to work in a fast-paced environment.