Systems Administrator

What you will do

As a Systems Administrator, you will be working with outstanding engineering and production operations teams to maintain a stable environment. You'll primarily be charged with the deployment and administration of endpoint systems and tools to support studio operations. You'll work closely with our internal game studios and publishing staff in supporting new services and tackle issues as they arise. This is an opportunity to enhance your career in a critical role supporting what is one of the largest and most successful game publishers. This includes:

• Build relationships with leaders from our on-site studios and the wider Global Support Team
• Serve as an escalation point to our existing IT staff to diagnose and resolve hardware/software issues on PC/macOS workstations as well as infrastructure hardware on an as-needed basis
• Day-to-day administration of Tools, Applications and Windows server environment such as AD, DNS, DHCP, etc,
• Troubleshoot and resolve network connectivity issues, including VPN
• In-depth experience with imaging and deployment tools (SCCM) to ensure workstations and applications are deployed and updated in a standardized manner
• Develop and maintain procedural and user resolution documentation
• Provide timely and innovative solutions to unique problems
• Ability to work calmly in high-stress situations and lead multiple ongoing projects

Who we think will be an excellent fit

You're passionate about working with enterprise technology. You desire to interact with various groups, identifying and responding to a variety of technical challenges while learning new disciplines. You're able to provide amazing customer service, develop your skill set in a large scale, enterprise environment, and capable of working in a fast-paced, state-of-the-art and creative environment with other highly skilled IT professionals who love games. You are eager to grow and develop skills that will help make the best gaming company in the world.

• 3-5 years’ work experience in desktop support and/or IT department supporting end-users
• Bachelor’s Degree in Computer Science or related field, MCSE certification or equivalent experience
• Possess a thorough understanding of the Windows and macOS operating systems, Active Directory & Office 365 in an enterprise environment
• Knowledge of server and PC workstation hardware, software and security essentials
• Understanding of video conferencing equipment and usage
• Excellent organization, problem-solving, and communications skills written and verbal
• Ability to quickly adapt to new and changing technologies
• Experience with complex, multi-functional project work, tracking and maintaining progress with systems such as JIRA, ServiceNow, etc.
• Familiarity with current game development consoles, development processes and terminology is a plus
• Dedicated, collaborative professional with experience in a L2 support and L3 issue escalations environment