System Support Manager

Growing food distribution company seeks Regional System Support Manager to provide management and operational support for all of the IT and telephonic needs of a growing distribution center.

Responsibilities:

Networking:

• Assists in the planning and implementation of additions, deletions and major modifications to the supporting local IT infrastructure.
• Implements network security at the local level as established by corporate Security Director.
• Oversees the administration and maintenance of the site's IT infrastructure, and directs IT support personnel when necessary.
• Oversees the administration of the company's LAN.

Telephony:

• Manages and develops upgrades to the company's telephone system at the local level.
• Oversees all telephone changes, including routing for seating assignments.

Training & Lab Maintenance:

• Oversees the administration and maintenance of computer stations and software for company training programs and provides additional support if necessary.

Internal Systems:

• Oversees troubleshooting, systems backups, archiving, and disaster recovery and provides expert support when necessary.
• Works with project teams to help implement Internal Systems.

Help Desk Administration:

• Oversees all help desk activities at the local level.
• Responds to escalated help desk issues.
• Oversees the administration and maintenance of our tracking software.
• Interacts with internal clients on all levels to help resolve IT-related issues and provides answers in a timely manner.

Asset Management:

• Builds and maintains vendor relationships and manages the local purchase of hardware and software products.
• Manages the purchasing of all software, hardware and other IT supplies at the local level.
• Ensures that company assets are maintained responsibly.
• Designs, and prepares daily and monthly reports as needed by corporate and the General Manager.
• Overall responsibility for the management of good sanitation and safety practices throughout the warehouse technology areas.

Minimum Requirements:

• Excellent communication skills and the ability to be a self-initiator who can implement and manage all warehouse distribution programs as directed by corporate, the Human Resource Manager, and the General Manager.
• Extremely high level of Computer Networking, WMS, and TMS system literacy with knowledge and certifications in LAN if needed.
• Logistics knowledge, EDI knowledge, troubleshooting knowledge required to provide expedited support.
• Management skills for high level three support.
• College level training with a minimum of 4 to 5 years experience in the areas of systems management.