System Engineer

Lyra Technology Group is seeking a Systems Engineer for one of our operating companies , Network Doctor. This position is a dual role, providing Onsite Technical Support 3 days per week, and Remote Technical Support 2 days per week, working on Level I & Level II tickets.

About Lyra…

Lyra Technology Group is a Private Equity-backed holding company that invests and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

We made our first acquisition at the beginning of 2018. Today, we hold a controlling stake in over 50 companies around the world. Our companies employ over 3,000 team members, each led by its own management team.

About Network Doctor…

Network Doctor is an IT managed services firm where company culture and teamwork are essential. The firm provides IT support to hundreds of SMB companies, across a diverse range of industries including finance, healthcare, real estate, non-profit, and others.

Your work as a Systems Engineer will includes several components:

• Maintain a first-class level of customer service

• Design, build, migrate and maintain modern enterprise networks and systems, including hardware

• Update SharePoint sites, manage permissions, and storage.

• Administer, configure, maintain, and upgrade VMware server hosts

• Configure and manage Windows Server & Active Directory

• Manage networking Infrastructure

• Troubleshoot Financial Application maintenance

• Administer Microsoft Office 365/Exchange Online/Azure and Entra ID & filtering solutions

• Configure & manage Windows Servers & Exchange Servers with PowerShell

• Administer and configure NAS and SAN technologies from various vendors

• Install, configure, and troubleshoot network equipment - routers, firewall, switches, wireless access points, and SSL-VPN setups from various vendors, such as Cisco, Extreme, HP, Meraki, Netgear, SonicWALL, UniFi.

• Provide Disaster Recovery and backup solutions and support using Datto, Veeam, Shadow Protect, eVault, Zerto, and others.

• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems

• Maintain detailed inventory of installed software and licensing

• Communicate with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.

• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

Our ideal Systems Engineer has the following qualifications:

• 2 + years technical experience relevant to the above

• Substantial experience with Windows Servers

• Strong understanding of fundamental networking concepts

• Strong understanding of architecting and configuring Microsoft Windows OS technology including AD Forests, Domains, Trusts, DNS, DHCP, Group Policy and Organizational Units

• Clearly demonstrated knowledge and experience with VMware and Citrix XenApp

• Excellent interpersonal, customer service and problem-solving skills

• MSP experience is a plus

• Familiarity with the ConnectWise Suite of products is helpful but not a requirement

If working and supporting clients in a help desk atmosphere sounds appealing to you, let’s have a conversation.