System Engineer

The Systems Engineer will join the team responsible for the IT systems, services, and operations. This position is responsible for the analysis, design, development, and maintenance of IT systems infrastructure. The Team focuses on maximizing Firm-wide productivity and minimizing disruptions to the client experience. The Systems Engineer will play a pivotal role on the Tier 3 Operations team and will help maintain a culture of superior client service and continuous improvement.

Job Functions:

• Supports the design, development, and operation of the IT systems infrastructure.
• Supports the Firm’s virtual and physical servers including Active Directory, operating systems, and general maintenance.
• Supports Citrix Virtual Apps and Desktops infrastructure.
• Works closely with the Principal Enterprise Architect and IT Operations Director to:

1) Oversee IT service delivery with respect to infrastructure and endpoint systems including service design, service operation, and continuous service improvements.

2) Develop, implement, and maintain operational technology strategies, policies, and standards.

3) Develop and implement backup and disaster recovery plans and procedures, including regular reviews and real-world tests.

• Collects core system metrics to develop and implement improvement plans based on analysis of data.
• Partners with Principal Enterprise Architect and other stakeholders to improve operational procedures, IT processes, and the security and performance of existing systems.
• Communicates and collaborates with other departments to report and resolve software, hardware, and operational issues.
• Researches and evaluates new technologies. Identifies and recommends solutions to make operations more efficient.
• Provides 24x7 on-call support and problem triage for IT services on a rotating basis.

Qualifications:

• 6+ years of related IT experience with a particular focus in supporting business critical IT infrastructure, in a professional services environment.
• Bachelor’s degree in Computer Science or related field is preferred.
• Microsoft, Citrix, and NetScaler certifications are preferred.
• The ideal candidate will have proven experience working with technologies currently in use, including: Active Directory (incl. Group Policy, DNS, DHCP), Windows and Linux OS, Microsoft Configuration Manager/SCCM/MECM, Citrix, NetScaler, VMWare, PowerShell, Nutanix, Cohesity, HPE and APC hardware, Microsoft 365, Azure, MSSQL, Ansible
• Experience with virtualization, converged and hyperconverged technologies, and networking.
• Experience with provisioning, configuration, and deployment automation preferred.
• Demonstrated capability in solving new and complex problems.
• Strong knowledge of and experience in network management platforms and monitoring systems.
• Must be able to work in fast paced environment, with the demonstrated ability to organize work and set priorities to meet deadlines.
• Self-starter with the ability to work independently, and in a team setting, while having good judgment as to when consultation is required.
• Superior oral and written communication skills.