Are you an experienced IT professional looking for a fully remote opportunity? We are seeking a dedicated Service Desk Manager to join our dynamic team. In this role, you will provide level 2/3 user support, manage IT infrastructure, and lead a team of service desk specialists.
Location: Remote
Compensation: $80,000 – $100,000/year
Schedule: 8:00 AM to 5:00 PM, Monday to Friday (Remote)
Responsibilities as the Service Desk Manager:
IT Support Management: Maintain day-to-day operations of O365, SharePoint, Jira, and other IT support resources with team members.
Infrastructure Support: Provide support for the enterprise-level infrastructure and core systems.
Escalation Point: Serve as an escalation point for lower-level System Administrators, providing level 2-3 user support and helpdesk requests.
Customer Service: Ensure maximum uptime and access to software applications by troubleshooting problems and advising on appropriate actions.
Project Management: Ensure all internal IT delivery projects adhere to the lifecycle process.
Team Leadership: Lead and manage a team of 5 service desk specialists.
Required Skills for the Service Desk Manager:
Technical Expertise: LAN networking hardware management, configuration, protocols, and basic troubleshooting.
Systems Management: Daily systems/security logs reviews and analyses, understanding of network, endpoint, and application security.
Network Protocols: Daily exposure to TCP/IP, including DNS, ADFS, FTP, HTTP, SMTP, and Telnet.
Cloud Environment: Supporting and troubleshooting cloud hybrid environments, specifically Azure.
Software Support: Working with Windows Active Directory, Azure, ADFS, SAML, and other IT systems.
Installation and Testing: Assist with installation and testing of system equipment, including software, hardware devices, and network connectivity.
Qualifications for the Service Desk Manager:
Education: Bachelor’s degree in Computer Science, MIS, or a related field.
Experience: Minimum 3 years in IT management and/or system administration.
Technical Skills: Proficiency in Azure, Jira, O365, SharePoint, and basic LAN networking.
Application Notice: Qualified candidates will be contacted within 2 business days of application. If an applicant does not meet the above criteria, Atlantic Group will keep your resume on file for future opportunities and may contact you for further discussion.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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