System Administrator

(NOT A FULL TIME ROLE)

This is an exciting opportunity for someone who is a Service Now expert to pick up extra work doing what they know best. We are looking for someone who knows Service Now inside and out who can help clear up a storage issue and assist on projects moving forward. Each week may bring different needs, you can set your own hours within reason, and you get to work remote!

Needed:

• ServiceNow Certified System Administrator
• ITIL Certification (Plus)
• ServiceNow Implementation Specialist (ITSM)
• Strong automation skills in Workflow and Flow Designer
• Proficient in ServiceNow ITSM knowledge - Incident, Problem, Change, Knowledge, Service Catalog management processes, ITBM Agile project management and Performance Analytics/ Dashboards
• Understanding of IT Service Management (ITSM) related to common service level agreement (SLA) measurements
• Highly skilled with Domain Separation for cloud data segregation and familiar with challenges and pitfalls
• PowerShell, shell scripting and Azure PowerShell is a plus
• Strong communication skills (verbal and written) with the ability to convey technical information to a non-technical audience.
• Exceptional planning, organizational, analytical, problem solving and decision-making skills
• Ability to work well in a cross-functional, matrix management environment with a highly collaborative, team-oriented approach to problem solving

Nice to have:

• Broad general knowledge of IT infrastructure and Public Cloud IaaS topology including typical application, server and networking configurations
• Proficient in Active Directory logical, hierarchical organization of directory services for ServiceNow integration
• Authentication protocols know-how including SSO, LDAP, OAuth, SAML over TLS