A Systems Administrator, is responsible for overseeing the maintenance and security of company intranets and computer systems. Their duties include installing antivirus or malware protection software, responding to employee concerns or drafting documents to help employees use computer systems and coordinating with company leadership to determine new technologies that could enhance their company's computer systems.
Principal Duties
Setting up new users and giving them access to the intranet
Managing and maintaining the file servers
Operating the firewall for the organization
Monitoring the internet connection for security risks
Employing the latest security protocols
Monitoring the local area network (LAN) for threats or errors
Develop an understanding and use of system management tools, utilizing Jamf, Apple
Business Manager, Workspace One, Google Workspace, Nexthink, Device Automation,
Enterprise Connect and additional technologies.
Develop an understanding of the infrastructure systems that support the environment,
Active Directory, Network infrastructure etc.
Responsible for administering systems and maintaining servers used to support the end user
devices environment.
Appropriately plan and scope the required evaluation and testing required for establishing
standard hardware and software for use within the environment.
Administering of systems used to support the end user devices as related to special project
deployments
Ensure data records are updated and maintained correctly within data sources and support
systems
Assist with the planning and testing the required configuration profiles to configure the
devices as needed.
Troubleshooting hardware, software and associated peripherals throughout the enterprise.
Proactively identifying any ongoing device issues, observing reoccurring incident trends.
Coordination of device operating system upgrades, ensuring notifications are sent out about
scheduled downtime required to complete the upgrades
Assist with the testing of system and application updates for device deployments leveraging
service automation tools.
Escalation point of Special Project technicians to investigate and troubleshoot any issues
identified
Providing direct, over the phone or remote troubleshooting of end user devices and
coordinate with local technical staff as appropriate to resolve issues in a timely fashion.
Use diagnostic tools to troubleshoot problems associated with the infrastructure,
workstation hardware or software and applications, leveraging tools capabilities and
methodologies to resolve problems.
Attend and collaborate in meeting with vendors and other NYC Health + Hospitals
departments as required
Required to travel to the various facilities within the five boroughs to provide onsite support
to resolve escalated issues.
Where and when restoration activities are beyond the scope, escalate within the End User
Innovations team to have the issue resolved
Follow through to ensure that escalated items are resolved.
Performs walkthroughs of the facilities to validate and physically verify the location of
supported equipment
Responsible for ensuring that documentation is completed for installation process and
procedures and that it's disseminated to the required support staff.
Performs general preventative and remedial maintenance tasks on servers, end user devices
and any other authorized peripheral equipment.
Performs work in compliance within specified warranty requirements and returns defective
equipment/parts to maintenance inventory, document customer repairs, maintains and
restocks assigned parts inventory
Accurately and promptly record incidents and service request ticket work logs and service
restoration activities in the incident management system with the date, time and restoration
activities summaries
Maintains, follows and consistently demonstrates a general knowledge of EITS and New
York City Health + Hospitals guidelines, processes, practices and procedures
Preparing and willing to do any other reasonable and lawful instruction and task on time
and correctly
Managing time efficiently, effectively, set priorities appropriately, schedule calls, able to
maintain professional demeanor under stress and operates within the standard operating
procedures
Adhering to attendance and timesheet policy standards
Minimum Qualifications
Educational Level:
A Baccalaureate Degree from an accredited college or university with a major in Computer
Science, Systems Engineering, applied Mathematics, Business Administration,
Economics/Statistics, Telecommunications, Data Communications, or a related field of
study; and
Five (5) years of progressive, responsible experience in the field of data processing,