An individual will work as a member of a team that provides support for Active Directory, Networking, Server, and Telecom-related tasks on a variety of computing platforms in a large, multi-system technology environment. An individual is responsible for testing, monitoring, troubleshooting, maintenance, and technical support of computing systems and the specialized applications that run on those systems. Establish and maintain documentation or new processes and procedures. Help train users on fundamentals of Active Directory, Networking, Server and Telecom provisioning, and standard operating procedures taught during the time employed.
The job requires specialized knowledge of practices, principles, standards, and guidelines related to client technology support. Individuals will be responsible primarily for the processing of incidents recorded by the customer services support center and the processing of work requests submitted by customers.
Individuals must have strong customer service skills supporting users at all levels throughout the enterprise. Must be able to work well with people and possess strong communication skills as needed to effectively interpret and communicate highly technical information to non-technical and technical users.
Individuals must be able to perform in a fast-paced, progressive, and challenging team environment; and possess strong analytical and problem-solving skills. Individuals must also be able to work in a deadline-intensive work environment and possess the organizational and multi-tasking skills needed to organize work and meet deadlines.
Nice to have:
Professional certifications in hardware, operating systems
Experience working with Active Directory
Best Regards,
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David Roy | Recruitment Manager – US Staffing | Charter Global Inc. | https://www.charterglobal.com
LinkedIn
One Glenlake Parkway | Suite 525 | Atlanta, GA 30328
A CMMI LEVEL 3 COMPANY.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Customer Service, Information Technology, and Other
Industries
IT Services and IT Consulting, Information Services, and Computer and Network Security
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