Switchboard Supervisor - IT Helpdesk Remote Support
Switchboard Supervisor - IT Helpdesk Remote Support
Liberty University
Lynchburg, VA
See who Liberty University has hired for this role
Job Description Summary
The Switchboard Supervisor manages the staff and student workers assigned to the switchboard by providing and maintaining scheduling, developing training and documentation, and coaching agents on performance. The Switchboard Supervisor also answers calls
The Switchboard Supervisor manages the staff and student workers assigned to the switchboard by providing and maintaining scheduling, developing training and documentation, and coaching agents on performance. The Switchboard Supervisor also answers calls to the switchboard and transfers calls as appropriate as well as providing in person customer service to campus visitors.
Minimum Qualifications:
This position requires 40 hours/week, performance of duties via home internet access during inclement weather, and may call for weekend or evening shifts. The exact schedule will be determined based on current staffing needs.
Disclaimer Liberty University’s hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment preference to members of their own religion. Liberty University is in that category.
The Switchboard Supervisor manages the staff and student workers assigned to the switchboard by providing and maintaining scheduling, developing training and documentation, and coaching agents on performance. The Switchboard Supervisor also answers calls
The Switchboard Supervisor manages the staff and student workers assigned to the switchboard by providing and maintaining scheduling, developing training and documentation, and coaching agents on performance. The Switchboard Supervisor also answers calls to the switchboard and transfers calls as appropriate as well as providing in person customer service to campus visitors.
Minimum Qualifications:
- High School Diploma
- A minimum of two years of experience supervising a small team of employees
- Two-year college degree
- Excellent phone etiquette
- Previous Phone based customer service experience preferred
This position requires 40 hours/week, performance of duties via home internet access during inclement weather, and may call for weekend or evening shifts. The exact schedule will be determined based on current staffing needs.
Disclaimer Liberty University’s hiring practices and EEO Statement are fully in compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment preference to members of their own religion. Liberty University is in that category.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Higher Education
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