Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Job Summary
This position leads and oversees the post-closing operations for Mr. Cooper. You will be responsible for ensuring the efficient and accurate completion of the post-closing process, managing a high-performing team, and driving continuous improvement initiatives. This role requires a strategic leader with extensive experience in mortgage post-closing operations, exceptional leadership skills, and a strong focus on quality and compliance.
Scope/Responsibilities
Oversee all aspects of the post-closing process, including final document preparation, loan package delivery, investor review, and compliance with all regulatory requirements.
Develop and implement standardized processes and procedures to enhance operational efficiency and accuracy.
Ensure that all post-closing activities comply with federal, state, and local regulations, as well as company policies and procedures.
Work closely with the compliance team to stay updated on regulatory changes and ensure timely implementation of necessary adjustments.
Conduct regular audits to identify areas for improvement and mitigate risk.
Collaborate with other departments, including underwriting, closing, and funding, to ensure seamless handoffs and efficient workflows.
Serve as a key point of contact for investors, auditors, and other external stakeholders regarding post-closing matters.
Build and maintain strong relationships with key partners and vendors to support the post-closing process.
Monitor key performance indicators (KPIs) and implement corrective actions as needed to ensure targets are met fostering a high-performance culture through effective coaching, mentoring and development.
Identify opportunities for process improvement and lead initiatives to enhance efficiency, reduce costs, and improve the borrower experience.
Stay abreast of industry trends and best practices to ensure the company remains competitive and innovative in its post-closing operations.
Implement technology solutions and automation to streamline post-closing activities and improve accuracy.
Education & Professional Experience
Bachelor’s degree with major course work in a related discipline preferred
10+ years of work experience in mortgage post-closing operations, with at least 7 years in a leadership role
In-depth knowledge of mortgage lending regulations, investor guidelines and post-closing processes
Strong critical thinking and problem-solving abilities, with experience in resolving complex issues within mortgage operations
Proven track record of driving operational efficiency, quality, and compliance in a mortgage post-closing environment
Excellent communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders
Strong analytical and problem-solving abilities, with a focus on continuous improvement.
Proficiency in mortgage lending technology and software systems.
Physical Requirements
This position is primarily a sedentary position performed in an office setting performing tasks at a desk or workstation and requires the ability to operate standard office equipment. The role also involves movement such as sitting, standing, walking and light lifting.
The specific functions are dependent upon the position, but key responsibilities may involve utilizing computer systems and software applications to complete a variety of tasks, including typing, data entry, preparing reports, managing documents and/or files and communicating with customers or colleagues. The ability to effectively manage time and competing priorities is also critical.
The position requires the ability to communicate effectively and to participate in virtual or in person meetings. The position requires the ability to commute by car, public transportation or other means of transportation because travel to the office is required at least occasionally and dependent upon the position, every scheduled workday.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V
Job Requisition ID
022479
Job Category
Originations
Primary Location City:
Lewisville
Primary Location Region:
Texas
Primary Location Postal Code:
75067
Primary Location Country:
United States of America
Additional Posting Location(s):
Seniority level
Executive
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Financial Services
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