SVP, Operations

Maven is the world’s largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven’s award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause. Employers and health plans trust Maven’s end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Founded in 2014 by CEO Kate Ryder, Maven has raised $300 million in funding from top healthcare and technology investors including General Catalyst, Oak HC/FT, Sequoia, Dragoneer Investment Group, and Lux Capital.

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023)
• CNBC Disruptor 50 List (2022, 2023)
• Fast Company Most Innovative Companies (2020, 2023)
• Built In Best Places to Work (2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023)
• Great Place to Work certified (2020, 2021, 2022, 2023)
• Fast Company Best Workplaces for Innovators (2022)
• Built In LGBTQIA+ Advocacy Award (2022)
  
  

As SVP of Operations, you will:

• Build a high performing team that works with Maven members through their care journey, providing customer support, care advocacy & coaching, payment reimbursement, and benefit navigation services. You will lead a diverse team with professional backgrounds spanning customer service, payments, clinical services, and network strategy.
• Closely partner with our Clinical teams to deliver on strategies that make Maven members healthier. The teams you lead are responsible for delivering on Maven’s clinical and product and have a tremendous impact on member care
• Develop a multi-year provider network strategy to enable Maven’s virtual care management solutions to better bridge the journey to in-person care. Your first priority will be to go deep with Maven’s fertility clinic partners to build and deepen our relationship with clinics that participate in our network.
• Roll out an org structure for operations teams to scale efficiently while maintaining high quality service. You are an expert at setting the right goals and managing teams to a short list of KPIs that drives clarity
• Help drive Maven’s technology roadmap in close partnership with Maven’s Product and Engineering teams. You know how to work effectively with technology leaders to share insights that help inform roadmap toward a shared goal of empowering our Support, Care Delivery, and Clinical teams
• Design and continuously improve business processes to support new capabilities, product offerings and partnerships. You understand how to develop and roll out processes that scale effectively
• This role reports to the COO
  
  

We’re looking for a candidate who:

• Brings 15+ years relevant experience that includes
• Deep operational experience with scaling teams. Bonus points if in healthcare services or another highly regulated and complex industry
• A track record of successfully building, leading and scaling large, diverse teams
• Building and scaling systems and processes in high-growth, fast-paced, high-performing environments
• Driving cross-functional initiatives that deliver measurable impact for their organization’s finances, customers and employees
• Embodies Maven’s values, including keeping healthcare human, embracing a service mindset, and leading with data
• Is a strong executive communicator, partner and teammate
• Is effective at navigating ambiguity and leading through change
• Exemplifies a continuous learning mindset and sense of humility
  
  

For candidates in NYC, CO, or CA, the base salary range for this role is $260,000 - $330,000 per year. You will also be entitled to receive stock options and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Annual professional development stipend and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)
  
  

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com. For general and additional inquiries, please contact us at careers@mavenclinic.com.