SVP of Food & Beverage Operations

The Company

Creative Culinary Management Company is a hospitality company based in the heart of the Seaport in New York City. The mission of Creative Culinary Management is to channel our passion for creating an elevated culinary experience, all with a view. Each of our restaurants offers a unique experience, whether you are looking for a family feast on the cobblestones, intimate dinner on the pier, or host a private event on our pier rooftop. Our partners' creative energy, combined with our extensive hospitality knowledge, ensures a notable encounter for each of our guests.

The Role

CCMC is seeking a Senior Vice President of Food & Beverage Operations (SVP F&B Ops) to lead and manage key aspects of Operations of CCMC businesses including Tin Building By Jean-Georges, The Lawn Club and the Bar at the Lawn Club, The Rooftop at Pier 17 (concessions and VIP lounges), The Fulton by Jean-Georges, Malibu Farm, Pearl Alley (Koko’s) and Lion Lagoon. This role will be responsible for ensuring the highest levels of service, quality, brand standards, and profitability for the company and play a key role in carrying out company strategy, particularly in the areas of Fine Dining, Entertainment, Bar and Events. They will be a change-agent focused on enhancing guest experience, translating strategic operational goals into tactical plans and maximizing financial performance.

Key Responsibilities

· Oversee all aspects of CCMC operations, including but not limited to Food & Beverage, Retail, QSR, Culinary (in partnership with VP Culinary) and Events while ensuring brand standards, presentation, and quality of service are consistently executed at the highest level.

· Collaborate with key stakeholders to develop and implement strategic and operational plans.

· Oversee events, run temporary pop-ups, and carry out seasonal concept changes.

· Continuously evaluate training programs and ensures company standards are met for training and development of all employees.

· Manage budgets, financial performance, and P&L for all businesses and take appropriate action(s) when required.

· Provide day-to-day support to all venues to ensure quality of operation and consistency of execution.

· Ensure successful implementation of all marketing strategies in conjunction with the Marketing team. Support and monitor marketing strategies in building sales and overall business.

· Collaborate with VP Culinary to continually analyze, evaluate and potentially reposition concepts through food format, restaurant/concept design and marketing, and other activities to build business.

· Ensure a comprehensive program is in place to effectively manage customer complaints.

· Monitor and continually improve location performance through analysis of key metrics such as guest feedback, customer traffic, and financial results.

· Lead, mentor, and inspire a diverse team, promoting a collaborative and inclusive environment to drive operational excellence.

· Ensure the team understands financial responsibilities, service standards, brand concept(s), leadership, and overall business strategies by training, coaching, and developing.

· Demonstrate and hold direct reports accountable for acting with the highest levels of professional standards.

· Drive results through staff development and training programs; monitor results through evaluation, inspection, and analysis.

· Foster a collaborative and engaged working environment throughout the company, promoting a team centric culture.

· In partnership with HR, determine current and future staffing levels and anticipated needs,

· Support the business in efforts to attract, train, develop and retain employees.

· Conduct consistent property inspections to gauge operational performance, cleanliness, and adherence to brand requirements.

· Develop and maintain project plans, budgets, timelines to ensure projects are delivered on time and within budget.

· Facilitate and assist in capital planning for new concepts, equipment, and/or remodeling.

· Coordinate with internal stakeholders and external partners to define project requirements, scope, and objectives.

· Prepare regular progress reports and updates highlighting key milestones, issues, and risks to key stakeholders.

KNOWLEDGE, EXPERIENCE AND SKILLS:

· Minimum 10 years’ experience in a senior operations role within Food & Beverage and/or relevant combination of equivalent experience.

· Experience in hospitality and retail industry required; Previous experience with luxury or high-quality products highly desired.

· Experience in complex, fast-paced, multi-concept environments s plus.

· Strong skills managing multiple budgets, and proven ability to lead management teams to achieve preset financial goals.

· Ability to communicate clearly and concisely, both orally and in writing.

· Strong leadership and people management skills across all levels.

· Experience in analyzing financial reports.

· Ability to handle confidential and sensitive information.

· Detail oriented with strong organizational and problem-solving abilities.

· Working knowledge of general business processes and system development. Strong customer service background.

· Computer proficiency with the ability to utilize MS Word, Excel, and Outlook.

· Bachelor’s Degree in related field is a plus.

Physical Requirements:

· Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the locations. Bend, lift, carry, reach/extend arms, and hands above shoulder height frequently, or otherwise move in a constantly changing environment.

· Climbing steps regularly.

The base pay range for this position is a salary range of $225,000 - $300,000 per year plus bonus. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

Creative Culinary Management is an equal opportunity employer.

NOTICE TO THIRD PARTY AGENCIES

Please note that CCMC does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement along with explicit communication to open the search, CCMC will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CCMC reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CCMC.