The SVP, DV&L Platform Analytics role is responsible for leading the development of analytics solutions to drive a transformational customer and client experience for the Diversified Value & Lifestyle platforms, and partners in those industries. The leader will combine deep knowledge of financial services, the retail industry, and advanced analytics to optimize decision making, significantly influence business strategy, and further engage retail customers. The role focuses primarily on B2C and B2B Marketing, Sales, and Retailer Analytics, as well as partnering with Credit and Finance functions. This will involve guiding customer analytics, diagnostics, segmentation, forecasting, reporting, and other activities related to improving business performance at the platform and portfolio level. This role will report directly to the SVP, Analytics.
We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.
Essential Responsibilities
Define the analytics strategy for the DV&L platforms, ensuring that analytics and data-driven decision making is integrated into both the platform as well as the senior leadership team’s agenda on a consistent and measurable basis
Develop an analytics agenda that leverages knowledge of the industry, 3rd party data sources, the latest analytics tools and techniques to drive profitable growth for the platform and our partners
Interface with partners as analytics expert and thought leader to engage in use of analytics solutions for their business and Synchrony business
Leverage deep understanding of the Retail landscape to help to define and execute the go-to-market analytics support strategy for the platform and the partners’ analytics requirements
Develop and maintain excellent working relationships with all internal and key stakeholders, including Marketing, Sales, Credit, and IT
Partner with credit, finance, and marketing to leverage behavioral signals and customer models to optimize profitable growth in decision making, in balance with Synchrony’s credit risk appetite
Being a strategic thought leader and partner to the Platform senior leadership team, including helping to evaluate benefits and impacts of business priorities, products, and capabilities
Work cross functionally with central analytics teams to support the creation and integration of unique analytics capabilities into the platform
Help lead the implementation of critical experiences in analytics to support career development within in the function
Promote a positive team culture and inclusive hybrid working environment as a senior leader in the analytics team
Perform other duties and/or special projects as assigned
Qualifications/Requirements
Bachelor’s degree, or 12 years of progressive work experience in data analytics
Minimum of 10 years of data analytics leadership experience in financial services, banking, technology, healthcare, and/or retail industries
Minimum of 5 years’ experience leading a team in the analytics field
Desired Characteristics
Advanced degree/MBA preferred
Financial Services, Retail, ecommerce or advanced marketing analytics Industry experience
Excellent people leadership skills and a proven track record of developing high potential talent and delivering results
Strategic thinker with strong judgment and business sense; ability to influence at the highest levels of organizations
Deep and broad knowledge/understanding of the unsecured lending market and how analytics tools and techniques can drive business strategy
Ability to simplify complex data sources into a holistic improved customer experience through data insights and analysis
Strong understanding of profit and loss dynamics in the cards, unsecured lending and business and retail industry
Knowledge of external Regulatory and Compliance Requirements
In-depth knowledge of how own function integrates within the business and of direct competitors (products/services)
Experience in Analytics leadership roles, preferably with responsibility for multiple analytics functions
Strong executive presence and communication
Experience influencing internal and external senior decision-makers
Excellent change management skills
Self-starter, high motivation and ability to work well independently as well as motivate and energize teams
Grade/Level: 15
The salary range for this position is 200,000.00 - 330,000.00 USD Annual. This position is also eligible for an Annual Incentive Plan target of 25% of salary and an Annual Equity target of 25% of salary.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Eligibility Requirements
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment
When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group
Data Analytics
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Financial Services
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