Operations is a collection of businesses that provide core support functions to Citi’s banking businesses. Through the centralization of these services, Operations ensures a consistent approach to its shared services and plays a central role in driving consistency and value for the firm as well as its clients. It provides a foundation for infrastructure, processes, and people that enable Citi to achieve its day-to-day operational and its long-term growth goals while focusing on best on class delivery of items such as fraud management and financial and human resources shared services.
This role supports the identification, assessment, and management / mitigation of risk across Operations. The Operations MCA Architect Team is responsible for the centralized oversight of the Operations MCA program, as per the current Citi level policy and standards.
This position will report to the Operations MCA Architecture Lead and will help mature and manage the MCA Architecture methodology and execution for Operations.
The position requires a solid conceptual/practical grounding in both Operational and Compliance risk stripes as well as current MCA / Risk and Control Self-Assessment (RCSA) requirements and activities. The successful candidate must be able to appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable policies and understanding their connection to laws, rules and regulations, applying sound ethical judgment regarding conduct and business practices, and escalating, managing and reporting control issues with transparency.
Key Responsibilities:
Lead the Implementation of Operational Risk Management policy and work with business process owners to ensure consistent implementation within functions.
Manage the delivery of operational risk assessment results and design / support the implementation of business metrics that provide line of sight to business control performance.
Analyze results to provide trending and feedback for management oversight, applicable “deep dives” and input to change management of MCA processes.
Partner with risk officers to drive issue mitigation of significant operational breaks, identification of root cause, providing recommendations for future prevention; providing governance to ensure remediation and improvements.
Partner with Global Functions, including Independent ORM, Risk, Compliance, Audit and Legal to identify and mitigate cross business risks.
Possess subject matter expertise to focus on a standardized approach across relevant MCA portfolios.
Responsible for driving consistency in the application of taxonomy, alignment with regulations and policies, and accuracy of risk description.
Ability to lead multiple programs of work and manage alignment to the risk management framework.
Lead initiatives for automation of MCA processes including simplification /mapping.
Drive common Risk & Control solutions across Operations Businesses.
Support large scale risk and/or projects that span multiple Operations Businesses, including project ideation, business requirements, testing, implementation, and validation.
Qualifications:
10 + years of relevant experience
Strong familiarity with Risk policies, procedures and standards and overall MCA program.
Experience with Citi Risk & Control and the ability to leverage that experience to drive MCA functionality and reporting improvements.
Demonstrates capacity to work in both pressured & fluid environments
Detail oriented with strong organization and project management skills
Demonstrated ability to negotiate internally with diverse stakeholders and drive accountability and ownership with key business partners and process owners.
Strong relationship management skills with ability to deepen relationships and build partnerships across the Operations Businesses and key support areas including Audit, Compliance (ICRM), Independent Risk, and Legal to ensure key risks and associated program requirements are managed appropriately and timely.
Proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of Operations Businesses
Ability to create and facilitate project governance routines to remove roadblocks, facilitate decision-making and drive strategic initiatives across functions.
Self-motivated with a passion for establishing and maintaining a culture of control within the business
Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and 'no surprises' approach in communicating issues/requests
Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize where possible.
Proactively seek opportunities to enhance and strengthen infrastructure and controls in a way that drives value, enables the build of better product and services and balances risks and returns/growth.
Constructively challenge others at all levels and across boundaries to deliver better results; invite challenge.
Education:
Bachelor’s/University Degree Or Equivalent Relevant Business Experience Preferred.
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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Seniority level
Not Applicable
Employment type
Full-time
Job function
Business Development and Sales
Industries
Banking, Financial Services, and Investment Banking
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