Support Engineer I
About Anaconda
Be at the center of AI
With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.
Here is what people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.
Summary
Anaconda is seeking a talented Support Engineer I to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science and machine learning.
What You’ll Do
Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Sydney Artt.
This job post expires 30 days from its original post date
Anaconda is an EEO/AA employer M/F/V/D.
Be at the center of AI
With more than 45 million users, Anaconda is the most popular operating system for AI providing access to the foundational open-source Python packages used in modern AI, data science, and machine learning through a seamless platform. We pioneered the use of Python for data science, championed its vibrant community, and continue to steward open-source projects that make tomorrow’s innovations possible. Our enterprise-grade solutions enable corporate, research, and academic institutions around the world to harness the power of open source for competitive advantage, groundbreaking research, and a better world. To learn more visit https://www.anaconda.com.
Here is what people love most about working here: We’re not just a company, we’re part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.
Summary
Anaconda is seeking a talented Support Engineer I to join our rapidly growing company. This is an excellent opportunity for you to leverage your experience and skills and apply it to the world of data science and machine learning.
What You’ll Do
- Debugging code and helping customers solve complex problems with Python and Conda ecosystems
- Working in a ticket queue with SLAs
- Influence future product development cycles based on customer issue trends
- Cross-departmental collaboration with custom services, integration, and product
- Participating in the on-call rotation for urgent customer issues
- Listening to and being empathetic to customer’s needs
- Identify and create documentation to enhance the customer experience
- Participating in Community Forums and other cross-functional projects guided by career development discussions with your manager
- We are looking for candidates who can work either 9:00 AM - 6:00 PM, 10:00 AM - 7:00 PM, or 11:00 AM - 8:00 PM CST. The position includes participation in an on-call rotation, which runs from Wednesday to Wednesday each week. This rotation is shared among the Support and Implementation teams to provide support for our Workbench customers.
- at least 1 years of experience in a similar role
- Linux command line and system administration experience
- Basic networking understanding
- Cloud (AWS, Google, Azure) and VM infrastructure experience
- Docker experience and knowledge of Kubernetes
- Persistent drive to improve workflows and make things better
- Tenacity to troubleshoot complex problems
- Strong customer communication skills
- Passionate about creating positive customer outcomes
- Python debugging experience
- Experience with conda installations
- Basic scripting language experience
- Team attitude: “I am not done, until WE are done”
- Embody our core values:
- Ability & Humility
- Innovation & Action
- Empathy & Connection
- Care deeply about fostering an environment where people of all backgrounds and experiences can flourish
- Experience working in a fast-paced startup environment
- Experience working in an open-source or data science-oriented company
- Windows system administration experience
- Kubernetes experience
- Proficiency with one or more scripting languages
- Python development experience
- Unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth
- Dynamic company that rewards high-performers
- On the cutting edge of enterprise application of data science, machine learning, and AI
- Collaborative team environment that values multiple perspectives and clear thinking
- Employees-first culture
- Flexible working hours
- Medical*, Dental*, Vision*, HSA*, Life* and 401K*
- Paid parental leave - both parents
- Monthly productivity stipend
- Pre-IPO stock options
- Open vacation policy*
- Quarterly Snake days (company-wide bonus day off)
- 100% remote
- FTE employees based on your region
Anaconda, Inc. (“We”, “Us”) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking “Submit Application”, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation (“GDPR”) ”) and the version of the GDPR retained in UK law (the “UK GDPR”) the Data Controller is Sydney Artt.
This job post expires 30 days from its original post date
Anaconda is an EEO/AA employer M/F/V/D.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Software Development
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