Supply Chain Support Specialist (Remote)
SiteOne Landscape Supply
Roswell, GA
See who SiteOne Landscape Supply has hired for this role
Company Overview
SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne.
SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.
Position Overview
The Customer Service Representative (Distribution Center) will be a key point of contact for stores in order to ensure quality and accuracy of orders and transfers.
In This Role You Will
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne.
SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.
Position Overview
The Customer Service Representative (Distribution Center) will be a key point of contact for stores in order to ensure quality and accuracy of orders and transfers.
In This Role You Will
- Answer inbound calls and emails from SiteOne stores regarding quality and accuracy issues surrounding their DC transfers.
- Follow up with Distribution Center’s regarding all quality and accuracy issues (follow up on cycle counts, shipment status, etc.).
- Report any service failures to management and communicate with 3PL to work towards resolution.
- After receiving the inventory results from the DC, CSR close all issues and communicates next steps to the stores.
- Conduct store follow up from time to time and provides feedback to management.
- Provide superior customer service to our stores and customer’s.
- Meet or exceed scorecard requirements for productivity, schedule adherence, quality and attendance. Completes assignments accurately despite a large workload.
- Key metrics include: Claims Resolution Time, Customer Survey Results, and Claims Reduction.
- 1 year of customer service or retail sales experience is preferred.
- Customer Service mentality Must have excellent communication skills. Will be working with 470 stores and 3 distribution centers from a central office.
- High school diploma or equivalent
- The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- Competitive Compensation
- 401k with company match
- Company paid life insurance, Short Term Disability and Long-Term Disability Insurance
- Product Discounts
- Tuition Reimbursement
- Opportunity for Advancement
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
-
Seniority level
Not Applicable -
Employment type
Full-time -
Job function
Supply Chain -
Industries
Wholesale and Retail
Referrals increase your chances of interviewing at SiteOne Landscape Supply by 2x
See who you knowGet notified about new Supply Chain Specialist jobs in Roswell, GA.
Sign in to create job alertSimilar jobs
People also viewed
-
Customer Support Specialist for e commerce
Customer Support Specialist for e commerce
-
Help Desk Support Specialist
Help Desk Support Specialist
-
Technical Support Specialist
Technical Support Specialist
-
Chat Support Specialist (Work-from-Home)
Chat Support Specialist (Work-from-Home)
-
Sales Support Specialist
Sales Support Specialist
-
Support Specialist
Support Specialist
-
Support Specialist I
Support Specialist I
-
Dispatch Support - Remote
Dispatch Support - Remote
-
Support Specialist (1666)
Support Specialist (1666)
-
Customer Support Specialist
Customer Support Specialist
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub