The Production Floor Supervisor will work closely with the Manager, Production Pharmacy, to oversee all aspects of the Medvantx production floor. This role will assist in setting the department’s daily workflow and operations and will provide production support, training, and consistent and sustained relationship building processes to maximize our client and patient experience. This position will oversee direct reports and provide individual performance goals, coaching, and training of staff on new product/service rollouts.
Key Responsibilities
Manage a team of employees by focusing on daily coaching, teaching and feedback as well as focus on hiring, rewarding and developing a high performing team.
Consistent communication with the Production Pharmacy Manager to provide necessary updates regarding product volume, shipping delays and concerns.
Engage and support quality-centric behaviors through production monitoring efforts of all staff multiple times a week. Review results and make modifications as needed to provide quality driven change.
Ability to communicate professionally and effectively with Clients.
Support the development and implementation of an ongoing training plan for the Production Team.
Report daily, weekly and monthly results related to production activities including productivity and quality metrics to the Production Pharmacy Manager.
Promote and develop process enhancements and solutions to maximize department efficiencies. This may include working closely with the quality and compliance teams.
Schedule and conduct meetings with technician workforce. Also, update the Production schedule each week and monitor monthly time off calendar for each scheduled shift.
Monitor and communicate with Production Pharmacy Manager the productivity of technicians to provide timely and in-depth feedback whether positive or constructive to improve on team and individual goals.
Complete and submit payroll information for direct reports on a timely basis per pay period.
Manage and provide support for Productions operations, including, but not limited to, picking, packing, or manifesting. Follow-up on errors and technical issues, and any other items related to the production floor.
Demonstrate professionalism, courtesy, and discretion in dealing with both internal and external customers.
Other projects as assigned.
Critical Skills
Management experience leading a team of employees with the ability to hire, engage and motivate employees.
Data reporting, analysis
Attention to detail.
Good time management practices
Strong problem solving / analytical skills.
Excellent verbal, interpersonal, and written skills
Demonstrate flexibility, professionalism, courtesy, and discretion in dealing with both internal and external customers.
Follow all state and federal laws surrounding patient confidentiality.
The ability to hold staff accountable to follow through with direction.
Qualifications
Bachelor’s Degree preferred, or equivalent experience.
2+ years in pharmacy and production environment
2+ years in a managerial position
Ability to work well under pressure, managing competing deadlines and meeting tight deadlines.
Physical Demands
The physical demands of this position are in keeping with general office functions: sitting, using a computer, keyboard, telephone, navigating an office setting, etc.
The employee may occasionally lift or move up to 25 pounds.
Reasonable accommodation can be provided to enable employee to perform the essential job duties. (include in every job description)
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Pharmaceutical Manufacturing
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