Supervisor Patient Financial Services, Revenue Cycle, FT, 8A-4:30P Hybrid Remote

Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence.

Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.

This year, and for 24 years, we've been named one of Fortune's 100 Best Companies to Work For, based on employee feedback. We've also been recognized as one of America's Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report 2023-2024 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.

But really, the reason we're excited to come to work is the people.

Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs. We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it's like to be in their shoes. Many of us have been patients here and have had family members as patients here. We're committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes. When it comes to caring for people, we're all in.

Description

Provide leadership and guidance to the A/R Control and Customer Service/Collector Representatives. Responsible for maximizing cash flow, minimizing bad debt expense and maintaining excellent customer relations. Ensures that patient questions/concerns/complaints are resolved in a timely and professional manner. Creates and maintains statistical reports to include: aging, cash statistics, denials, and employee productivity and quality assurance statistics. Reviews and approves adjustments and write-off request to ensure accurate account resolution. Oversees the reconciliation of payments to the General Ledger. Ensures compliance with state and federal governmental and collection laws. Assists in screening and interviewing potential candidates(s) during hiring process. Trains representatives in all phases of the department‘s activities. Develops, implements, and monitors appropriate controls and systems to ensure consistent performance. Responsible for ensuring workflow management tool is maximized and updated. Estimated salary range for this position is $55952.22 - $72737.89 / year depending on experience.

Qualifications

Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications: Working knowledge of automated telephone and Accounts Receivable systems. Excellent leadership, communication and interpersonal skills required. CPC certification preferred. Minimum Required Experience:

EOE