Supervisor - Food and Nutrition Services

Position Highlights

• Position: Supervisor, Food & Nutrition
• Location: Elmhurst Hospital
• Full-Time
• Hours: 5:30am-2:00pm with rotating weekends and holidays
  
  

General Summary

This position functions as part of the management team that insures safe and fresh delivery of food and services to patients as well as customers in a timely and professional manner. Primary responsibilities include operations management in the room service and/or retail areas including planning, preparation, and ensuring excellent service of nutritionally balanced meals. Manages and controls the daily unit operations and resources to meet operational, financial, and service goals. This position performs a variety of duties including the planning and supervision of special functions, maintaining cash control, payroll records, hiring and training personnel.

CORPORATE PHILOSOPHY: It is the obligation of each employee of Edward - Elmhurst Health to abide by and promote the mission and values of the System to ensure that excellent services are delivered with compassion.

PRINCIPAL DUTIES AND RESPONSIBILITIES: (The following duties and responsibilities are all essential job functions, as defined by the ADA, except those that begin with the word "May.")

• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of patients served. This includes knowledge of the physical and psychological needs of patients served and the ability to respond appropriately to those needs.
• Schedules staff according to department needs and budgeted hours.
• Implements and maintains cost control procedures adhering to budget constraints while guaranteeing quality service.
• Interviews, hires, orients, trains, develops and evaluates the performances of and, when necessary, disciplines and/or discharges department personnel. Provides direction, as necessary, to staff regarding sensitive and/or complex work, related problems, resolves complaints and responds to inquiries regarding department operations.
• Assists management team with planning and conducting monthly employee meetings and in-service training. Ensures compliance with regulatory agencies by coordinating functions related to policy and procedure.
• Assists Management in developing direction short, long term department vision and goals. Identifies opportunities for budget/department savings.
• Maintains knowledge of the diet office, kitchen and storeroom functions. Maintain recipes and ingredients for Nutritional analysis of the patient and café menu. Participates in the planning and implementing of patient menu changes.
• Assists in catering management and executing functions.
• Maintains sanitation and safety standards throughout the department.
• Responsible for cash handling and cashier security procedures as needed.
• Provides operational, analytical and user related technical support for Food and Nutrition computer systems and associated interfaces. This includes: Vendor supplied system updates and acting as a liaison to IS, software and hardware vendors.
• Maintains and enhances patient and customer satisfaction.
• Identifies malfunctioning equipment, coordinate repairs, and follows up through completion.
• Responsible for adherence to quality control standards, implements and follows up with corrective action.
• Plans, develops and participates in projects as assigned.
  
  

Knowledge, Skills And Abilities

Education, Experience and/or Skills Required:

• Minimum of three years of food service supervisory experience in a healthcare setting
• Excellent organizational and communication skills
• Capacity to be a team player and problem solver
• Strong leadership skills with the ability to coach and mentor others
• Ability to manage multiple projects and handle stressful situations
• Interact with others in a positive manner
• Knowledgeable of customer service techniques, supervisory practices and procedures
  
  

Education, Experience And/or Skills Preferred

• Bachelor’s Degree or higher in Clinical Nutrition or Dietetics
  
  

License/Certification Required

• Current State of Illinois Food Protection Manager Certification (FPMC) within 30 days of start date of position
• Food Allergen Awareness Certification (ANSI Accredited) within 30 days of start date of position
  
  

Benefits

• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking at designated locations
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities