The Claims Operations Supervisor is responsible for various facets of the Refund, Prompt Pay and Disability departments, including inventory management of responsible departments. Provide guidance and direction to team members, as well as implement workflows, as needed. Act as the primary contact for handling and prioritizing any questions and issues from other departments and is responsible for staff management including training, development, coaching, quarterly and annual reviews.
Essential Functions
Lead, coach, motivate and develop. Responsible for one-on-one meetings, performance appraisals, growth opportunities and attracting new talent
Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed. Enhance communication via effective, regular team meetings and employee one-on-ones
Actively engage, coach, counsel and provide timely, and constructive performance feedback
Monitor and track employee performance including but not limited to overall productivity, quality, schedule adherence, performance trends, attendance and time off, development opportunities and achievements
Work closely with Manager to provide staff continued training and coaching initiatives
Efficient and effective inventory management within Refund, Prompt Pay and Disability departments
Identify ways to streamline and improve efficiency of workflows to ensure quality standards are not compromised and best practices are utilized
Partner with department Manager, Recruiter and Human Resources to interview, select & hire qualified candidates to fill open positions
Ensures quality effectiveness by monitoring reports, assigning resources as required, analyzing processes and making recommendations for process improvement
Conduct weekly team meetings with assigned team members to ensure tasks and projects are completed on time
Ensure continuing efforts are made to cross train team members
Work with department manager to identify and handle issues proactively
Clearly communicate expectations, provide employees with the training, resources, and information needed to succeed
Actively engage, coach, counsel and provide timely, and constructive performance feedback
Supporting other projects or tasks as assigned by management
EDUCATION
High School Diploma with equivalent work experience required with college or advanced degrees preferred
Experience And Skills
3+ years’ experience in a group health insurance and benefits environment
Supervisory experience or demonstrated leadership potential. (i.e., previous team lead role, project leader, etc.) is required
Proficient with Microsoft Office Suite or related software. Must possess the ability to easily learn other data systems
Excellent verbal and written communication skills with the ability to write professional business correspondence and procedure documents
COMPETENCIES
Accountability
Communication
Action Oriented
Timely Decision Making
Building Relationships/Shaping Culture
Customer Focus
WORK ENVIRONMENT
Remote
PHYSICAL DEMANDS
This is a standard desk role – extended periods of sitting and working on a computer are required
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Insurance
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