Supervisor, Banking & Cash

Direct the day-to-day operations of their functional areas. This position will oversee client lockbox and cash posting to ensure that payments, offsets, and unapplied cash are posted accurately and timely. The Supervisor will also ensure that unapplied cash and refunds are addressed timely in adherence to all payor and government regulations. This individual must be results-oriented and effectively manage the staff and the systems to access, identify, report and resolve the system business issues/needs. Must be able to function in a high-pressure environment and effectively lead the staff through issues /problems. Must be extremely dependable, professional, have strong interpersonal skills, be an excellent communicator, maintain the ability to prioritize the workload, and constantly develop the staff. The supervisor must also be able to minimize the risk to CarepathRx and their Partners, constantly working towards process improvements to minimize problems.

Responsibilities

• Collaboration with all revenue cycle teams to ensure efficient, timely and accurate payment posting of cash, checks and credit card payments.
• Monitor bank account and lockbox payments and documentation for posting.
• Monitor secondary billing transfers after payment.
• Closely monitor and oversee unapplied payments to determine cause and resolution according to government, state, and payer regulations.
• Be highly skilled in credit resolution, payment posting, refund processing, and follow up.
• Keep abreast of all healthcare changes and third-party payer regulations. Develop and implement controls in assigned functional areas. Develop a consistent process for review of their functional areas and establish aggressive, but realistic, standards and expectations.
• Maintain open, ongoing communication with other departments, payers, vendors, etc. to promote a positive customer service environment.
• Assist in providing training to staff and identify opportunities to enhance their knowledge. Assist in recruitment of new personnel and evaluate employees under own supervision.
• Ensure all staff members perform in accordance with system-wide competencies behaviors and maintain departmental productivity levels and compliance with quality standards.
• ANALYTICAL CAPABILITIES: Use root-cause analysis of processes resulting in failure to achieve departmental and individual goals. Identify problems, define alternatives, and recommend practical, efficient solutions.
• Performs other duties as assigned.

Skills & Abilities

• Experience in cash posting, recoupment, and credit card processing.
• This position requires organization and time management skills.
• The incumbent must develop and manage relationships with colleagues in a professional, independent manner.
• Must possess analytical problem-solving skills as well as the ability to coordinate the work of others and communicate effectively with all levels of management.
• Proficient in utilization of Microsoft Office Suite
• Must have excellent verbal and written communication skills.
• Must display leadership skills.

Requirements

• BS in healthcare administration, finance, or related field and 1 year of healthcare payment posting OR HS/Equivalent and 3 years of healthcare payment posting.