JOB FUNCTION: Studio Managers are responsible for providing leadership and daily direction to the sales teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the Studio Manager must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high caliber approach to staff development.
Essential Duties & Responsibilities
Provides excellent leadership and management to create a positive, successful environment for staff and clients.
Properly manages and exceeds all OTF sales and operational budgets.
Leads and coordinates initial and ongoing sales drivers (pre-sale events, studio-corp. events, outreach).
Responsible for overseeing the sales process and systems.
Manages monitors, coaches, develops and evaluates the performance of all OTF-related staff.
Monitor the hiring, training and scheduling of all OTF staff.
Responsible for recruiting and onboarding ALL new OTF employees
Builds and maintains OTF class size through scheduling optimization.
Develops a high energy culture through contests and incentive based motivation.
Models all studio activities through self-involvement (leading by example).
Trains and mentors subordinates for ongoing success and future growth.
Ensures OTF branding through consistency and continuity in all actions.
Properly empowers, monitors and evaluates specifically assigned responsibilities of sales team (SA's and fitness team) utilizing Head Trainer.
Responsible for managing disciplinary actions involving all OTF employees.
Timely response and follow through with all OTF corporate/owner requests
Enforces OTF corporate policies, business practices, systems and processes.
Ensures that all front desk systems are followed such as proper Member Check-In, telephone inquiries (general and sales related), guest registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning.
Provides and maintains the highest level of customer service.
Provides effective decision making regarding customer service issues.
Plans and promotes special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
Responsible for ensuring that the facility is clean, maintained and operationally sound.
Other duties as assigned by manager.
Required Skills & Qualifications
Must have the ability to work a flexible schedule, including evenings and/or weekends.
Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
Understanding of all performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls and facilities maintenance.
Must have the ability to multi-task, manage client and staff concerns, and be a self-starter.
Excellent verbal and written communication skills.
Entrepreneurial spirit with open, participative leadership style and drive for excellence.
Strong work ethic, integrity, and professional demeanor.
Practical work experience using Microsoft Office Products
Educational Qualifications
Associate or Bachelor's degree in business or related field
Min 2-3 years of previous sales experience required
Min 2-3 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination
Previous management experience in the health & fitness industry strongly recommended
Seniority level
Mid-Senior level
Employment type
Other
Job function
Design, Art/Creative, and Information Technology
Industries
Wellness and Fitness Services
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