We are seeking a skilled and proactive Studio Manager to oversee the operations and administration of our Studio. As a Studio Manager, you will be responsible for managing the daily activities, ensuring exceptional customer service, and maintaining a smooth workflow within the location. Your strong leadership, organizational, and interpersonal skills will contribute to the overall success and growth of the business.
Key Responsibilities
Oversee and manage the daily operations of the Studio, ensuring efficient and effective delivery of services to clients.
Supervise and provide guidance to the Studio staff, including aesthetic practitioners, medical aestheticians, medical assistants, and front desk personnel, fostering a positive and collaborative work environment.
Monitor and analyze key performance indicators (KPIs) to evaluate the Studio's performance, identify areas for improvement, and implement appropriate strategies.
Prepare regular reports on the Studio's activities, financial performance, and operational metrics for management review.
Implement operational policies, procedures, and standards to ensure consistent high-quality service delivery.
Coordinate and optimize the appointment scheduling system to maximize productivity while maintaining excellent patient care.
Monitor and maintain inventory levels of medical and aesthetic supplies, equipment, and products, ensuring their availability and proper storage.
Collaborate with the clinical team to ensure seamless coordination and communication between the clinical and administrative aspects of the Studio.
Conduct regular staff meetings to facilitate effective communication, address concerns, and provide ongoing training and development opportunities.
Manage client inquiries, feedback, and complaints, ensuring timely and satisfactory resolution while maintaining a high level of customer service.
Oversee the implementation of marketing and promotional strategies to attract new clients and enhance client retention.
Ensure compliance with relevant regulations, including health and safety standards, privacy laws, and licensing requirements.
Skills, Knowledge, & Expertise
3+ years management experience.
Exceptional written and verbal communication skills.
Ability to thrive in a fast-paced, client-service-oriented collaborative team environment.
Social media management experience.
Ability to function independently with minimal supervision.
Ability to work well independently, in a team environment, and with remote employees.
Team player mentality.
Strong sense of ownership and urgency.
Extremely detail oriented.
Self-starter and passion for learning.
Strong organizational skills and ability to multi-task in a fast-paced environment.
Medical CRM/Zenoti experience a plus.
Bachelor's degree or comparable industry experience preferred.