We have been a leader in education and professional development. We are a global company at the forefront of education and technology, committed to collaboration, innovation, and creativity. Our mission is to provide a world-class educational experience and create a great workplace.
We believe the future of education is here, and we are looking for individuals passionate about making a positive impact and inspiring change.
Position Overview
In this role, you will be responsible for enrolling, advising, and supporting a cohort of students interested in undergraduate and graduate programs. You will guide prospective students through the enrollment process, assist with course selection, and provide ongoing support throughout their academic journey.
Work Schedule
Monday to Friday, 9 AM - 6 PM EST
Two late nights per week: 11 AM - 8 PM or 10 AM - 7 PM EST
Key Responsibilities
Advise and guide students on career and program interests, ensuring they achieve their graduation goals.
Assist prospective students through the enrollment process for specific programs.
Manage onboarding for enrolled students, offering financial guidance from enrollment to graduation.
Provide personalized service to support students, fostering a healthy relationship and aligning career goals with degree outcomes.
Orient students on admissions requirements, academic policies, registration procedures, and available resources.
Meet predetermined student metric requirements while servicing a cohort of students.
Encourage students to pursue advanced degrees.
Comply with State and Federal regulations, FERPA, and company standards.
Participate in ongoing school-specific training.
Deliver a stellar student experience throughout their educational journey.
Perform other duties as assigned.
Minimum Qualifications
Bachelor's degree in Business, Education, Psychology, or Communications.
Minimum of 3 years of experience in counseling/advising, customer service, or sales concierge service, managing a large customer base.
Equivalent experience may substitute for formal education (internal employees only).
Proficiency in technology and online learning platforms, including Cvue, SRM (SalesForce), CampusLogic, and Brightspace.
Skilled in Microsoft Office and Google Apps for Work.
Ability to provide academic and organizational advice, understand university policies and processes, and assist with funding options.
Excellent verbal and written communication skills, strong listening and interpersonal skills, and effective time management and organizational skills.
Ability to resolve conflicts and de-escalate student issues.
Knowledge of FERPA regulations and guidance.
Analytical Skills To Optimize Student Experiences And Outcomes.
Understanding of students' career decision-making processes.
Self-motivated, results-oriented, resilient, compassionate, patient, persuasive, flexible, and detail-oriented.
Candidates without a degree must enroll in a degree-seeking program and maintain good standing with any student loan debt.
Benefits
Remote work offering flexible work/life balance.
Comprehensive retirement package with automatic enrollment in the Company Contribution Plan (8-10% annual contribution based on tenure).
Tuition assistance and substantial discounts for employees and close family members through our Gift of Knowledge Program.
Competitive health benefits starting on the first day of employment.
Generous paid time off, including holidays, vacation, personal, and sick leave, plus one volunteer day and one diversity and inclusion day for community participation.
And more!
Additional Information
This position is classified as Salary Grade A.
Location: Remote/Nationwide, USA
Employment Type: Full-time
Functional Area: Admissions
Business Unit: Higher Education
We are an Equal Opportunity Employer. All positions are compensated at least $15 per hour or $31,200 per year for full-time roles. Compensation varies based on job level, skills, experience, and education. Some positions may be eligible for bonuses or commissions.
Diversity & Inclusion Statement
Diversity inspires innovation and growth within our community. We strive to be a model employer for inclusiveness, valuing employees not only for their professionalism and skills but also for their unique perspectives. Our diverse team brings ideas and backgrounds that give us a competitive edge in meeting our students' needs in today's global market.
Employment Type: Full-Time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Education and Training
Industries
Human Resources Services
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