Student Success Manager

Description

The Student Success Manager is responsible for supervising the Student Success Advisor team. The Manager is also responsible for planning, implementing, prioritizing, assigning, participating and collaborating with staff responsible for: academic progress, retention, student engagement, crisis intervention and counseling/advising.

The Student Success Manager will offer creative ways to aid in student success through providing individual coaching sessions, small and large-scale programmatic opportunities, and through other department/institutional initiatives. The Student Success Manager will recruit, train, advise, and evaluate a team of peer mentors.

Reporting to the Director of Student Affairs, the Student Success Manager is tasked with supporting the overall day-to-day functioning and performance of the Department of Student Affairs, providing leadership and direction with respect to policies, practices, systems, and other areas in conjunction with the other members of the Student Affairs Department.

Primary Responsibilities

• Facilitate response to Student Concern forms and collaborate with students and campus offices/departments to provide support for students in relation to addressing barriers to student success.
• Monitor academic and interpersonal concerns as reported by faculty; intervene and counsel students as needed.
• Counsel, advise, and make referrals to students as appropriate including follow-up to ensure satisfactory resolution.
• Organize and facilitate programs and services that support student wellness in areas including academic, social, personal development, and life-skills development.
• Collaborate with other members of the Student Affairs Department to provide analysis and advice in relation to policies and procedures regarding student conduct/care and services for students, including risk management.
• Assist with leading projects/committees within the Department of Student Affairs, as needed, ensuring the safety of students, consistency of practice, and maintenance of optimum service levels.
• Develop and offer workshops for students and support staff as it applies to best practices in higher education focused on student success and the student experience.
• Collaborate with other staff members of Student Affairs to plan, host, and regularly review initiatives including Student Orientation & Move-In and Welcome Weeks.
• Serve as liaison with campus offices/departments including, but not limited to, Academic Services.
• Serve on department and college committees and task forces, as needed.
• Maintain strong working knowledge of the field of Student Success/Affairs.
• Other duties as assigned
  
  

Supervisory Responsibilities

• Recruit, train, directly advise, and evaluate a team of professional staff Student Success Advisors and undergraduate Peer Mentor staff.
  
  

Qualifications

• Excellent interpersonal, written, presentation, and oral communication skills, delivered in a manner appropriate to the audience.
• Ability to establish priorities, organize, schedule, and solve problems and tasks.
• Ability to self-start projects and include appropriate staff/faculty, as needed.
• Ability to demonstrate integrity, credibility, confidentiality, and responsibility in all interactions; possess high ethical standards and an honest, open, and consistent approach to working with peers, employees, and Senior Leadership.
• Ability to engage in critical thought and analyze all types of quantitative and qualitative data into informational reports and presentations for strategic planning and problem-solving.
• Proven ability to synthesize detailed, complex information into clear and compelling recommendations and briefings.
• Demonstrated ability to model appropriate professional, ethical and collaborative behaviors that engender collaboration, trust, and respect consistent with the position's responsibilities.
  
  

Education And Experience

• Bachelor’s Degree in a related field required; Master Degree in College Student Personnel Administration, Higher Education, or closely related field or equivalent experience preferred.
• Preferred 2 or more years of experience in a higher education institution, preferably in Student Orientation, Student Life/Activities, and/or Student Leadership.
• Experience dealing with students in crisis and/or crisis situations is preferred.
  
  

Position Information

• This position is subject to a background check upon a conditional offer of employment and a reference check.
• The pay range for this position is $28/hour - $32/hour.
• This is a fully in person position working on our New York Campus.
• The regular schedule for this role will typically be Monday-Friday; may be required to work an alternate schedule which would include weekend days periodically based on student calendar and department needs.
  
  

Diversity And Qualifications

AMDA is fully committed to diversity, inclusivity, and equity throughout the teaching and learning process. We encourage applications from individuals who have extensive experience working with students from diverse backgrounds.

Successful candidates will have a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, gender identity, sexual orientation, and ethnic backgrounds of our students, including disabilities that may affect students' development and learning styles.

Members of traditionally underrepresented groups are encouraged to apply.

AMDA provides equal employment opportunities to all employees and applicants for employment in which no person is subjected to discrimination or harassment on the basis of actual or perceived race, color, ancestry, national origin, religion, creed, age, disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military and veteran status, or any other basis protected by federal, state, or local laws. This policy applies to all aspects of employment, including, but not limited to, recruiting, hiring, placement, supervision, promotion, working conditions, termination, layoff, demotion, transfer, compensation, and training.