Strategic Operations Specialist

About The Team

The Strategic Operations, Industry Affairs Team, is a division within Industry Affairs and ShowingTime+ at Zillow Group. This team is responsible for strategic projects with a focus on Retention, Content Acquisition and Adoption of ShowingTime+ products and services. The Strategic Operations, Industry Affairs Team works cross functionally and in synchronization with Broker & Industry Affairs, Association & Industry Affairs, MLS Engagement and Broker Development. The Strategic Operations, Industry Affairs Team also partners with many business lines including Rentals, Showcase, Listing Media Services, and many others. The Strategic Operations, Industry Affairs Team rolls up to the Director of Strategic Operations for monthly guidance goals, and objectives.

About The Role

The Strategic Operations Specialist plays a crucial role in conducting outreach, delivering presentations both in person and virtually, and showcasing our overall value proposition to key industry partners. The primary focus is to secure agreements, retain existing agreements, acquire new content and foster the adoption of ShowingTime+ products and services. In addition, you will be responsible for advancing multiple projects and initiatives by evangelizing on behalf of ShowingTime+ and Zillow Group.

• Conduct in-market and virtual outreach to Brokers, MLSs, Associations, Agents, and Industry Partners to retain, acquire and drive product adoption
• Host webinars and in-person presentations to further business goals
• Conduct training/onboarding and work one-on-one with business partners
• Attend conferences, meetings, and industry events on behalf of ShowingTime+ and Zillow Group
• Proactively connect and partner with various internal teams including Broker, MLS and Association Industry Affairs teams, as well as Broker and MLS Development Teams
• Occasionally host full team meetings, huddles, and project meetings
• Communicate regional metrics and present to management and stakeholders
• Work with peers to de-escalate and find solutions to issues
• Up to 30% In-Market travel
  
  

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $27.80 - $44.40 Hourly. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• Solid understanding and experience with the real estate industry. Active real estate license is a plus.
• 1 year + creating and facilitating training content.
• Must possess excellent presentation and communication skills.
• Must thrive in a fast-paced, goal driven environment, perform at a high level and be motivated to get results.
• Ability to multitask, prioritize and manage time effectively
• Organized, creative and okay with ambiguity but driven to create clarity
• Adaptable, able to work on multiple projects or change priorities if necessary.
• Excellent written and verbal communication skills - and an emphasis on virtual comms (Zoom, Google Meetups, etc.) is a bonus
• Familiar with business support software applications such as Salesforce, Google Sheets, Tableau, Zendesk, Asana, etc.
• Represent Zillow Group’s Core Values and Leadership Principles
  
  

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.