Strategic Account Director

As our Strategic Account Director, you will be accountable for the commercial growth of some of Quiq’s largest customers. You will consult our customers on how to leverage more of Quiq’s product to achieve greater success by upselling and cross-selling on Quiq’s suite of products, as well as maintaining the existing use cases and contract.. The AD will bear a quota tied to maintaining account revenue through renewals, and also growing account revenue through expansions.

The Strategic Account Director will be the commercial leader on an account and work in concert with Customer Success Managers and our Services organization. Together, these teams are responsible to ensure both customer adoption, value realization and growth of our customers.

Position Requirements:

• 5-7 years of managing Large Enterprise accounts for a SaaS customer service software company
• 1-3 years of managing Strategic accounts for a SaaS customer service software company
• 3-5 years experience in the Customer Experience or Customer Support Software industry
• Demonstrated experience expanding the depth and width of account relationships in large organizations.
• Outstanding math and writing skills
• Outstanding presentation and sales skills
• Outstanding cross-functional leadership skills
• Outstanding skills in collaboration and communication with leadership and stakeholders within a strategic account

You’ll be responsible for:

• Proactively managing the renewal process to ensure continued access to the Quiq product
• Proactively building a pipeline by identifying upsell and cross-sell “add-on” opportunities within the customer base
• Going deeper and wider in accounts to get Quiq adopted across multiple business functions
• Achieving revenue retention and growth goals in assigned accounts
• Measuring success via weekly tracking of customer retention and revenue growth opportunities
• Achieving breadth and depth of product adoption across our features and the functions of the customers’ business
• Working with customer success, executive leadership services and marketing to execute multi-touch strategies for penetrating accounts.
• Understanding and communicating the nuances of the Quiq product to technical buying teams

You’ll do well in this role if you...

• Love hunting into an existing account
• Love working across functions to orchestrate a strategic growth plan
• Are curious and love new technologies
• Are not afraid of hearing “No”
• Possess strong business acumen and strive to understand customers’ businesses and goals
• Are a team player with a high level of integrity and desire to assist your team and customers
• Have proven capacity to develop relationships
• Are scrappy and resourceful - might not have all the answers, but you know how to find them
• Willing to travel up to 50% of the time

Benefits and Perks

• Market competitive total compensation package
• 100% company paid family medical and 100% individual dental and vision insurance coverage
• Flexible, unlimited vacation policy
• Stock options

Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure people feel supported and connected at work. Applicants need to have the authority to work in the US. As we are an early stage company, immigration sponsorship is not available.