Store Manager (Soho Flagship)

The Store Manager (Soho Flagship) leads all facets of the business promoting brand engagement and loyalty to clients in order to achieve store business goals. They are accountable for sustaining the brand image, achieving sales and KPI goals, managing the store team, recruiting, retaining and developing clients, and guaranteeing compliance with all processes and guidelines set by HQ in order to bring the store to its full potential. The Store Manager is an inspiring leader with a strong background in relationship building skills. This position reports into the Retail Area Manager, North America & Europe.

Key Objectives

• Deliver and coach a consistent client experience, ensuring retail objectives of high-quality data collection and sharing of relevant brand information with our clients through a strong sales floor presence
• Recruit, train, motivate and develop staff ensuring all positions are filled in a timely manner with best-in-class personnel
• Develop and implement best-in-class store standards including talent, training, performance, operations and CRM initiatives

Responsibilities include, but are not limited to:

Service and Sales Objectives

• Analyze available sales reports to determine the needs of the business and set KPI strategies
• Set individual sales goals for sales team, ensuring goals reflect store business goals
• Ensure all associates provide the highest level of customer service with in-depth knowledge of the brand, relevant initiatives and product
• Recommend events/incentives that will continue to grow customer base, with emphasis on building local and high potential clients
• Partner with Buying team on seasonal collection assortment and buying strategies to build a diversified and sustainable flagship business
• Partner with Marketing and Communications team to drive in-store sales events and activations
• Support, implement, and provide follow-up for all training programs, seminars, etc.

Operational Objectives

• Ensure all opening and closing of store procedures are properly followed
• Ensure deliveries are properly processed in a timely manner
• Meet inventory accuracy and shrink requirements through monitoring of monthly cycle counts, COG management and stock standards
• Ensure staff is trained in all areas of appropriate POS usage ensuring credit and cash control procedures are properly followed including bank deposits, safe funds, and petty cash
• Assume responsibility for loss prevention in all areas of risk management, physical security, store cash controls, inventory management, client data maintenance
• Exhibit proficiency in computer programs including Word, Excel
• Implement and maintain all merchandising directives and ensure execution of all visual merchandising standards
• Ensure the selling floor is neat and organized, always reflecting the correct visual image

Financial and Human Resources Objectives

• Resolve all employee issues in a timely and effective manner, partnering with the Retail Ops team and HR when necessary
• Ensure integrity of payroll and commissions processes
• Manage store expenses and maintain financial targets

Position Requirements

• Minimum of 5 years of successful experience as a Store Manager in luxury or contemporary fashion retail (overseeing a team of 10-15 people)
• Strong leadership and communication skills, with a proven track record of managing and motivating a sales team
• Entrepreneurial with inclusive leadership style and market awareness
• Exceptional interpersonal skills
• Adaptable, open, risk-taking, dynamic, agile
• Bachelor’s or relevant degree preferred
• Proficient with analyzing data for a large volume store
• Experience with POS software (i.e. Teamwork)
• Proficiency in a second language is a plus (i.e. Mandarin, Spanish)

We are an Equal Opportunity Employer M/D/F/V

In compliance with the New York City salary transparency requirements, the potential salary for this position is from $140,000 to $150,000, which represents a range commensurate with experience, knowledge, and skills required. * this position is eligible for a discretionary bonus*