Join our team at Wedding Day Diamonds and take on a high-profile leadership role that drives the overall success of our store. As a results-oriented leader with a passion for the jewelry industry, you will have the opportunity to make a significant impact on our business.
The Store Manager is responsible for the store’s overall direction, coordination, operation, and success. The Store Manager will ensure the store meets or exceeds financial goals, while providing remarkable leadership in areas of customer service, team member relations, sales, and operational performance.
Responsibilities:
Team Leadership and Development
Recruit, train, and motivate a high-performing team of client advocates
Provide coaching, guidance, and ongoing training to enhance their product knowledge, sales techniques, and customer service skills.
Foster a collaborative and positive work environment that promotes teamwork and personal growth
Sales and Customer Service
Drive sales performance by achieving sales targets, and actively participating in selling activities
Maintain a deep understanding of the store’s product offerings and effectively communicate their value to clients
Ensure exceptional customer service by resolving client inquires, handling escalated issues, and ensuring a positive shopping experience
Store Operations and Visual Merchandising
Oversee day-to-day store operations, including inventory management, daily inspections, visual merchandising, and store cleanliness
Ensure compliance with company policies, procedures, and standards, including cash handling and store opening/closing procedures
Sales Analysis and Reporting:
Analyze sales data and key performance indicators (KPI’s) to identify trends, opportunities, and areas for improvement
Present store performance, trends, areas of opportunity to leadership team regularly and collaborate on strategies to drive long-term growth for their store and company
Develop and implement strategies to maximize sales and achieve financial targets.
Relationship Building and Networking
Develop and maintain relationships with clients, local community organizations, and industry professionals
Actively participate in local events and networking opportunities to promote the store and increase brand visibility
Qualifications:
HS graduate or equivalent.
3+ years of experience in retail or hospitality industries.
3+ years of management experience
3+ years managing sales targets
Experience providing high-end customer service and managing customer concerns
Track record of success in a performance- driven work environment
Excellent interviewing skills
Ability to sit, stand, walk, reach, and climb
Proven ability to collaboratively develop and implement new sales strategies
Ability to work in an ambiguous and rapidly changing work environment
Strong analytical, reasoning and interpersonal skills
Attention to detail
Outstanding written and verbal communication skills
Preferred Requirements
Bachelors Degree in Business, or related field preferred, but not required
Jewelry and Diamond experience preferred, but not required
Experience managing 3M+ in top live revenue preferred, but not required
We Offer and Provide:
Competitive Compensation: Base pay, performance bonuses, and spiffs
Comprehensive Benefits: Medical, dental, and vision coverage
Retirement Planning: 401(K) with an employer match program
Work-Life Balance: We are closed on all Sundays! Paid Time Off for full-time team members, and paid/floating holidays
Employee Wellness: Subsidized health club memberships
Merchandise discounts
Other incentives: contests, spot bonuses, loyalty awards, and much more
We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, veteran status, or any other protected category in accordance with applicable federal, state, and local laws. Our commitment to diversity and inclusion extends to all aspects of employment, including recruitment, hiring, promotion, training, compensation, benefits, and other terms and conditions of employment. We strive to create a welcoming and inclusive environment where all employees are respected and can contribute their unique perspectives and talents. We encourage qualified candidates from all backgrounds to apply and join our team.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
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