Storage NAS Architect

10 years + hands on experience in a technical storage infrastructure operational role Technical understanding of storage technologies including Dell EMC: VMAX, VNX, Unity, Centera, Isilon and associated management tools NetApp: 7-mode, CDOT, Operations Manager, OCUM, On Command Hands-on experience supporting multi-platform storage environments. Demonstrate ability to succeed in a large global company with a complex IT environment. Ability to manage own workload and deliver results in fast paced, demanding environment with changing priorities. Ability to work collaboratively in a globally dispersed team Work to ITIL best practices in regards to incident management, change management, configuration and problem management. Manage services to SLA/OLA. Ensure all severity issues are acted on to SLA/OLA. Work with major incident managers and peers from other groups to resolve major incidents to resolution. Prepare root cause analysis as required and present as appropriate. Participate in on-call for out of hours support related to supporting storage infrastructure globally. Work proactively to manage performance of the storage technologies and avoid issues related to performance. If performance issues do occur, use appropriate tools and processes to diagnose and address in a timely manner. Participate in vendor service review to ensure that they are attaining service levels. Manage advanced technical issues escalated from technical peers for problem resolution Create, modify and publish process and procedural documentation. Perform installations, patches, code upgrades, capacity planning and performance tuning; through approved Change Management mechanisms of the Storage Assets globally. Maintain and monitor compliance to corporate security policies. Participate in Storage Security Audit reviews regularly to ensure they are compliant and address any issues immediately. Identify and implement process improvements including automation where appropriate. Support application Disaster Recovery tests. Block storage devices Excellent communication skill required, both written and verbal. Excellent interpersonal skills and a genuine desire to help resolve technical issues with a sense of urgency. Ability to actively troubleshoot incidents and escalate appropriate Expert in Storage provisioning, Storage reclaims and storage capacity analysis on Dell EMC Unity, Isilon. NetApp 7-Mode and CDOT. Has knowledge in scripting & implementation of automation to reduce manual effort using scripting languages such as PowerShell, Python, Bash, Perl or others. Has the knowledge on public cloud essentials for providers including AWS & Microsoft Azure.