Stelo Senior Support Engineer/Db2 Database Administrator

About Stelo

For over 30 years Stelo's products have freed organizations from the complexities and difficulties of static data pipelines. Our software is an enterprise-class data replication tool that delivers data dynamically from anywhere to anywhere for BI analysis, reporting, and prediction, or for managing business operations, B2B interactions, and supply chains. Stelo combines powerful, purpose-built software with world-class service and support. From end-to-end expertise and problem ownership to deep knowledge of all operating systems, platforms, and database systems, Stelo gets customers up and running and keeps them there.

Stelo Senior Support Engineer/Db2 Database Administrator

We are looking for a talented and motivated support engineer to join our team and provide excellent technical support for our software, Stelo Data Replicator. As a support engineer, you will be responsible for helping our customers resolve issues and answer questions related to the installation, configuration, performance tuning and use of our product.

The ideal candidate will have a strong skill set in Db2, networking (both on premise and cloud), and Windows/Linux servers, along with excellent customer-facing abilities.

Key Responsibilities

• Provide timely and effective technical support to customers via Zendesk, email, phone, and remote sessions
• Perform software installation and upgrade as well as replication configuration and tuning
• Troubleshoot data replication issues and provide solutions to customers
• Play the DBA role for internal dev environments that include Db2, Oracle, Databricks, Big Query, Snowflake, Confluent, etc.
• Develop and maintain technical expertise in our data replication product and related technologies
• Document customer issues and solutions in our internal knowledge base
• Be available for occasional as-needed on-call support
  
  

Required Qualifications

• Bachelor's degree in computer science, information systems, or a related field
• 2+ years of experience in Db2 administration including installation and configuration, performance tuning, backup and recovery and troubleshooting
• 2+ years of experience with big data technologies such as Databricks, Kafka, Confluent, etc. and data warehouses technologies such as Snowflake, Big Query, etc.
• Experience in implementing and deploying data pipelines and data solutions to production
• Excellent at troubleshooting network-related issues, including those involving firewalls, SSL, and VPN, to solve database connectivity and performance problems
• Familiarity with Linux and Windows Server environments
• Excellent problem-solving and troubleshooting skills
• Strong customer service orientation and communication skills, both written and verbal
  
  

Preferred Qualifications

• DBAs are strongly encouraged to apply
• Experience with data replication technologies
• Experience in implementing HADR
• Experience working with cloud platforms (GCP / AWS / Azure)
• Proficiency in PowerShell and Unix shell scripting
• Experience with containerization technologies such as Docker or Kubernetes
  
  

Structure and Compensation

• The position is 100% remote, full-time, and exempt
• Stelo will provide all necessary computer equipment
• Employee is responsible for providing a suitable workspace
• Employee will be assigned a fixed weekly schedule
• Candidate should expect to work Pacific time hours most days
• Salary $75,000-$150,000 commensurate with experience
• Generous health insurance coverage, employee benefits and retirement matching
  
  

Why Work at Stelo?

Stelo's small, dedicated team has enjoyed a 100% remote workplace since the company's founding. We have working from home and the flexibility it offers down! Combined with Stelo's excellent benefits and an unwavering appreciation for work/life balance, Stelo is an environment where team members have a chance to stretch and grow along with the company.

• 100% remote workplace
• Competitive salaries
• Medical insurance for you and your family
• Monthly HSA contributions
• 3 weeks paid vacation
• 11 Stelo holidays
• Matching retirement contributions
• Annual bonuses