Sr. Program Manager, Patient Affordability Client Services

Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise and results-driven technology, Mercalis helps navigate the complex life sciences marketplace by providing commercialization solutions to accelerate value and enhance patient lives.

Mercalis fosters a culture that encourages individuality and provides opportunities for creativity, growth, and success while fostering a team environment. We are a diversity-driven organization with an inclusive approach to delivering patient-centric solutions that, eliminate barriers for patients, and increase patient access to life altering medications.

As the Sr. Program Manager you will have primary oversight of assigned therapeutic area within a Patient Support Program. You will also serves at the primary client contact for program(s). This includes managing the day-to-day activity of program and supervise the assigned program staff. To succeed, you will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs’ strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Sr. Program Manager reports to the Program Director within Mercalis’ Market Access organization.

Responsibilities

• Coach, develop and lead direct reports, as well as take an active role in the coaching and development of down line reports
• Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
• Manage day-to-day activity of the program operation, including supervision of staff
• Directly or through indirect leadership, drive assigned performance responsibilities of team and team members
• Define areas for analysis and partner with data analyst team to create reports and writing of client reports and other deliverables
• Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the program as a whole
• Present of program information to internal and external customers
• Escalate issues that put the program’s course in jeopardy of not delivering to contracted standards
• Own program budget and invoicing with internal and external stakeholders
• Define and lead strategy with Hub Services leadership and client team on initiatives to improve process and performance.
• Travel on a limited basis to and attend related meetings/conferences as required
• Participate in interviewing prospective employees, evaluating current employees, and training employees
• Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
• May assist with User Acceptance Testing to support program
• Identify and report pharmacovigilance information as required by client(s) (i.e., Adverse Events)
• The ability to support initial contracting process and potentially own the contract renewal proces
• Take responsibility to share best practices with other PM colleagues
• On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
• Ensure all SOPs are followed with consistency
• Conducts miscellaneous tasks or projects as assigned
  
  

Qualifications

• Bachelor’s degree in relevant discipline or equivalent work experience
• 5 - 6 years of experience working in Reimbursement, Pharmaceutical Manufacturing or Patient Services
• Experience managing a team of Case Managers, Patient Service Representatives, or similar role
• Experience reporting on HUB metrics and communicating trends to clients
• Demonstrated successful leadership experience
• Excellent PC skills including Microsoft Office and Internet experience; excellent verbal and written communication and presentation skills
• Strong analytical and problem solving skills
• Strong affinity to work with patients, display empathy, and have a desire to engage and support the treatment access process
• Strong communication skills, written and verbal are essential
  
  

Why Work for Mercalis?

Diversity, Equity, and Inclusion is paramount to our culture and success. Our dedication to DE&I is both organic and intentional.

Our Mission is rewarding and fulfilling (Patient Access to Life-Saving/Improving/Extending Medications/Treatments)

We employ the best Talent and Tools from the Patient Access Industry (We are the Industry Leader)

We monitor the market to ensure we offer competitive salaries and benefits.

• 401K w/ 5% matching; day-1 vestment period
• 15 days PTO
• 8 Holidays + 2 Floating Days
• Health/Dental/Vision/Life; Coverage day-1
• Gym Reimbursement
• Volunteer Hours
• Flexibility/Hybrid/Remote**
• This is not an exhaustive list of benefits.
• Benefits are subject to change
• Some positions require onsite presence and/or structured hours/shifts