Sr. Partner Onboarding Manager

About us

bolt provides P&C insurers the ability to increase customer acquisition and retention rates through an end-to-end SaaS-based digital distribution platform including a tightly integrated market network of products, people, and processes.

bolt Solutions enables carriers to bundle their products with other carrier’s products to meet the demands of today’s consumers through the digital channels they prefer.

In this position you will…

bolt’s Sr. Partner Onboarding Manager team is growing as the firm continues to take on new engagements. As such, the team is seeking a Sr. Partnership Onboarding Manager. In this role, this individual will program manage new clients from the latter stages of the sales cycle through their implementation. This role will oversee cross-functional bolt teams composed of business and technology resources. The role also requires a heavy focus on relationship management with bolt’s clients.

You will be responsible for…

• Manage various client implementations of bolt’s SaaS platform simultaneously
• Leverage SDLC / Agile hybrid delivery model in overseeing cross-functional delivery teams
• Act as liaison between client and bolt technology teams
• Formulate and maintain project documentation
• Drive continuous improvement in the delivery model across tools, processes, and people
• Further develop and maintain program delivery KPIs
• Build deep, long-lasting relationships with bolt’s clients
• Identify and execute on opportunities for additional professional services offerings for client

For you to be successful…

…we expect you to be able to demonstrate the following key competencies:

Collaborative:

• Partners with a range of people to create trust and co-create and delivery mutually beneficial outcomes.
• Develops collaborative and dynamic working relationships to achieve the best possible outcomes.
• Resolves disputes using a range of tactics to prioritize positive outcomes.
• Collaborates in a thoughtful manner, valuing others’ unique contributions.
• Ability to work productively in a team environment.

Curious

• Actively seeks to learn from others and is inquisitive to increase knowledge and competence. Expands understanding of team’s key activities for improved collaboration.
• Demonstrates reflection and solicits feedback from others. Evaluates and learns from setbacks and adversity.
• Networks with others to share resources and knowledge.
• Maintains fluency in trends and new approaches relevant to the role.

Adaptable

• Looks to understand bigger picture rationale for changes and adapts in a flexible and nimble manner.
• Flexible in successfully juggling multiple requirements, ambiguity and competing demands. Perseveres in challenging circumstances.
• Adapts style and approach to best meet different situations.
• Takes a test and learn approach, integrates new information to determine the best course of action.

Customer Focus

• Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
• Understands the importance of customer feedback and appreciates their points of view.
• Understands the role and importance of using customer data to make decisions.

You will require the following qualifications and skills

Qualifications / Experience:

• Proven track record of 6-8 years as a program manager, ideally within management consulting or a SaaS startup (Fintech experience is highly desirable).
• Managed all facets of program management, including stakeholder expectation setting, budget oversight, and collaboration with cross-functional teams within an organization.
• Led multiple concurrent programs, ensuring alignment with organizational objectives and delivery of key milestones within scope, budget, and timeline constraints.
• Established and maintained strong relationships with stakeholders at all levels, facilitating clear communication and collaboration to drive program success.
• Developed and implemented program management processes and best practices, optimizing efficiency and effectiveness across the organization.
• Directed cross-functional teams comprised of members from various departments, fostering a cohesive working environment and promoting a culture of accountability and ownership.
• Adapted program management methodologies to fit the needs of each project, leveraging both waterfall and agile approaches as appropriate.

Skills:

• Demonstrated leadership and team-building abilities, successfully leading diverse teams to achieve project objectives.
• Strong analytical and problem-solving skills, with meticulous attention to detail and a proactive approach to issue resolution.
• Proficiency in project management tools such as Monday.com and/or Team Foundation Server.
• Practical experience in both waterfall and agile project delivery methodologies.
• Familiarity with managing globally distributed teams.
• Exceptional communication skills, both oral and written.
• High integrity, ethical professionalism, and outstanding judgment.

Bonus:

• Property & Casualty insurance or Insurtech experience
• Knowledge of P&C insurance distribution and technology toolsets

What you will get

• Three different medical plans to suit your and your family
• Dental and vision insurance
• Unlimited Flexible PTO plan
• 401k Program & match
• Paid family leave; we believe in fully supporting new parents
• A clear career path with opportunities for development, both personally and professionally