Sr .Net Application Support Lead

Job Title: Sr .Net Application Support Lead

Location: Chicago, IL (Remote till COVID)

Duration: Full time

Job Description

Team lead for Application Support and Maintenance of a group of Custom, COTS/SaaS applications

Lead high priority incident resolution, enhancements and development activities

Customer reporting and backlog prioritization

Collaborate with 3rd party vendors to resolve support issues related to COTS & SaaS applications.

Work with Service Desk and End Users to provide end-to-end resolution for Application Support issues.

Coordination/Support for Release Management & Deployments.

Support the ongoing effort to baseline current Asset database and CMDB

Prepare Application Know-how documentation wherever applicable.

Adhere to customer's IT Support processes and Security policies

Technical Skills

10+ years of hands-on experience in .NET, SQL, ASP .Net, WebApps and related technologies

Familiar with Agile & Waterfall SDLC.

Understanding of ITIL v4 Service Lifecycle.

Familiar with ServiceNow & JIRA

Should have prior experience in application support activities (i.e. Incident Management, Problem Management, Service Request Fulfillment, Application Performance Monitoring, Job Monitoring and Root Cause Analysis)

Prior development experience to work on application maintenance tasks (corrective, preventive, perfective & adaptive maintenance activities) as required.

Good communication skills, both written and verbal.

Good analysis skills in order to aid in trouble-shooting and problem-solving.

Good to Have

Prior experience in Windows Server/Application Migration

Prior experience with Service Transition.

Well-versed with Onsite-Offshore execution model.

Ability to understand business requirements/impacts in a highly technical environment

High attention to details and service minded approach.

Willing to learn new technologies on the job & cross-skill across similar technologies.

Thanks & Regards

Rajiv Ranjan Rai

Extend Information System Inc

Email: rajiv@extendinfosys.com

Address: 44355 Premier Plaza UNIT 220, Ashburn, VA, USA - 20147

Web: WWW.extendinfosys.com