Sr. Manager of Operations
Are you ready for a totally different kind of career at a different kind of company? Let’s go!
Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service providers (think mobile, payTV, & alarm) to negotiate lower rates and to cancel unwanted subscriptions (think monthly shaving supply or clothing clubs) for our customers. Saving money is a blast and makes you a customer’s hero!
We’re proud of our entrepreneurial spirit and looking for amazing people to join our team. With comprehensive training and support, and a phenomenal culture, people who share our core values of tenacity, hunger and camaraderie will thrive as we attack bills.
If you're looking for a fun, fast-paced opportunity where you get to help people every day, look no further. Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"!
Responsibilities:
dsho5xjgTG
Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service providers (think mobile, payTV, & alarm) to negotiate lower rates and to cancel unwanted subscriptions (think monthly shaving supply or clothing clubs) for our customers. Saving money is a blast and makes you a customer’s hero!
We’re proud of our entrepreneurial spirit and looking for amazing people to join our team. With comprehensive training and support, and a phenomenal culture, people who share our core values of tenacity, hunger and camaraderie will thrive as we attack bills.
If you're looking for a fun, fast-paced opportunity where you get to help people every day, look no further. Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"!
Responsibilities:
- Collaborate with executive-level management in the development of performance goals and long-term operational plans
- Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
- Set strategic and tactical goals for operational efficiency and increased productivity as well as compensation plans
- Analyze current operational processes and performance, recommending solutions for improvements when necessary
- Work closely with human resources to lead the team, establish and maintain a trusting and productive environment that results in an amazing culture
- Build and maintain relationships with all levels of the organization; including setting the structure for huddles and one-on-ones
- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficiency and effectiveness
- Maintain NPS and CSAT goals that result in an amazing customer experience
- Create an Operations forecast that feeds into a WFM plan to ensure proper staffing to SLAs
- Constantly review processes to identify areas for improvement and automation; improving the efficiency of the staff
- Manage multiple teams/departments
- Work with teams to understand the root cause of performance challenges and drive a philosophy of continuous improvement
- Bachelor's degree and 5 years of industry experience
- Proven ability to develop innovative solutions for increased productivity
- Superior negotiation skills in both internal and external settings
- Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
- Strong working knowledge of data analysis and performance metrics using business management software
- Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
- Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
- Proven ability to plan and manage operational process for maximum efficiency and productivity
- Must be available and willing to work outside of normal business hours
- Enjoy laughing and not taking the 'bumps in the road' too seriously
dsho5xjgTG
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Internet Publishing
Referrals increase your chances of interviewing at BILLSHARK by 2x
See who you knowGet notified about new Senior Operations Manager jobs in Hopkinton, MA.
Sign in to create job alertSimilar jobs
People also viewed
-
Plant Manager
Plant Manager
-
Senior Operations Manager
Senior Operations Manager
-
Plant Manager
Plant Manager
-
Plant Operations Manager
Plant Operations Manager
-
Manufacturing Plant Manager at Large
Manufacturing Plant Manager at Large
-
Senior Operations Manager -- Remote | WFH
Senior Operations Manager -- Remote | WFH
-
Plant Manager
Plant Manager
-
Plant Manager
Plant Manager
-
Plant Manager
Plant Manager
-
Senior Operations Manager
Senior Operations Manager
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub