Are you ready for a totally different kind of career at a different kind of company? Let’s go!
Billshark is the fintech market leader in the bill reduction marketplace. Our Sharks reach out to service providers (think mobile, payTV, & alarm) to negotiate lower rates and to cancel unwanted subscriptions (think monthly shaving supply or clothing clubs) for our customers. Saving money is a blast and makes you a customer’s hero!
We’re proud of our entrepreneurial spirit and looking for amazing people to join our team. With comprehensive training and support, and a phenomenal culture, people who share our core values of tenacity, hunger and camaraderie will thrive as we attack bills.
If you're looking for a fun, fast-paced opportunity where you get to help people every day, look no further. Our team loves it here so much that Fortune Magazine recognized us as a "Great Place to Work"!
Responsibilities:
Collaborate with executive-level management in the development of performance goals and long-term operational plans
Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration
Set strategic and tactical goals for operational efficiency and increased productivity as well as compensation plans
Analyze current operational processes and performance, recommending solutions for improvements when necessary
Work closely with human resources to lead the team, establish and maintain a trusting and productive environment that results in an amazing culture
Build and maintain relationships with all levels of the organization; including setting the structure for huddles and one-on-ones
Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficiency and effectiveness
Maintain NPS and CSAT goals that result in an amazing customer experience
Create an Operations forecast that feeds into a WFM plan to ensure proper staffing to SLAs
Constantly review processes to identify areas for improvement and automation; improving the efficiency of the staff
Manage multiple teams/departments
Work with teams to understand the root cause of performance challenges and drive a philosophy of continuous improvement
Requirements:
Bachelor's degree and 5 years of industry experience
Proven ability to develop innovative solutions for increased productivity
Superior negotiation skills in both internal and external settings
Masterful organizational, communication, and leadership skills, demonstrated by previous professional success
Strong working knowledge of data analysis and performance metrics using business management software
Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
Superior knowledge of multiple operational functions and principles, including finance, customer service, production, and employee management
Proven ability to plan and manage operational process for maximum efficiency and productivity
Must be available and willing to work outside of normal business hours
Enjoy laughing and not taking the 'bumps in the road' too seriously
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Internet Publishing
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