Sr. Manager, Business Operations

The Company
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
Small businesses have always been at PayPal’s foundation since the company’s inception. Today, PayPal serves over 34 million merchant accounts, and the vast majority are small businesses. PayPal aims to solve two core problems for these small businesses: helping them get more customers and helping them manage cash flow. To better enable PayPal to solve these problems, the Small Business and Financial Services Group has been formed with teams accountable for bringing together all products and services that help small business owners run and grow their businesses. The Sr. Manager of Business Operations reports directly to the Sr. Director of Business Operations for the Small Business and Financial Services Group and leads a diverse set of priorities to ensure effective business management and team alignment.

Job Description:
PayPal is dedicated to fostering the growth and success of small businesses. To further this mission, we've established the Small Business and Financial Services Group, a team committed to delivering a comprehensive suite of products and services that small business need to thrive.

Your way to impact:

The Sr. Manager of Business Operations will play a key role in this mission. You'll lead a diverse set of priorities to ensure effective business management and team alignment.

Your day-to-day:

• Operational Efficiency: Oversee and optimize day-to-day operations to ensure efficiency and effectiveness across the business unit. Identify process improvements and implement changes to streamline operations
• Strategic Planning: Collaborate with Commercial Leaders to develop and execute strategic plans. Support the alignment of operational activities with the company’s long-term goals and objectives
• Project Management: Lead and manage cross-functional projects from initiation to completion
• Leadership Updates: Develop and deliver presentations to leadership, keeping them informed on the progress of key initiatives. Provide clear, concise updates and actionable insights to support strategic decisions
• Stakeholder Communication: Act as a liaison between the Commercial Leaders and other departments, ensuring clear and effective communication. Manage relationships with key stakeholders, addressing their needs and concerns promptly
  
  
  

What do you need to bring:

• 7+ years of business planning and experience in a large-scale, matrixed, high-growth environment
• 2+ year of management consulting or similar work preferred
• Proven track record of success in collaborating and executing in a fast-paced environment
• Strong project management and organizational skills
• Excellent communication and interpersonal skills
• A passion for helping small businesses succeed
  
  
  

If you're ready to make a difference for small businesses, we encourage you to apply!

• We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.
  
  
  

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is $99300 to $216040

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com

Who We Are:

To learn more about our culture and community visit https://about.pypl.com/who-we-are/default.aspx

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

REQ ID R0113716