Sr. Manager, Billing Success

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal, and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequaled scale, our teams make the most of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth, and consistently offer the best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.

The Sr. Manager, Billing Success will lead a global team of analysts to optimize payment activities, reduce churn, and ensure compliance with payment regulations while defining and tracking KPIs. This role involves increasing transparency through payment dashboards, managing relationships with payment service providers, and providing expertise on global payment trends to drive innovation and process improvements.

This role reports to the Director of Billing Success.

Responsibilities

• Lead a global team of Billing Success analysts working across day-to-day payment activities- focusing on churn reduction, payments reporting, global payment trends, and payment regulations/compliance.
• Define KPIs across the global Billing Success team and identify opportunities for improvement in our payment success and involuntary churn rates
• Increase transparency by creating additional payment dashboards and leveraging them to support Billing Success KPIs
• Ensure proper controls, reporting, and monitoring are in place to support global Commerce Product initiatives and implementations
• Provide subject matter expertise on global industry trends, emerging payment methods, and best practices to drive innovation and improve payment processes
• Educate the Billing Success team on domestic and international payment trends, regulations, and best practices
• Manage relationships with our payment service providers (PSPs) and financial institutions to improve payment processing capabilities
• Create a culture of support, honesty, and transparency
• Possess excellent listening, collaboration, and facilitation skills with an ability to develop and maintain solid, enduring relationships
  
  

Qualifications

• Bachelor's Degree or Equivalent
• Minimum 5 years relevant working experience in payments, banking, or transactions
• Experience working with Billing and Payments systems
• Minimum 1 year of team management experience required
• Knowledge of global payment trends and regulations and how they impact our global propositions and the customers
• Familiarity with BI technologies (Including Tableau, Microsoft Power BI, etc.)
• Strong data analysis skills and ability to effectively present data analysis and insights
• Ability to work cross-functionally with both internal and external stakeholders at all levels on payment inquiries and issues
• Proven ability to prioritize multiple business requests
• Strong Microsoft Excel skills
  
  

Desired Qualifications

• Localized understanding of payment trends within African, UK, and EU territories is a plus
• Self-motivated and well-organized with strong communication and documentation skills
• Proven ability to problem-solve and think laterally
• Experience working with a product development team a plus
• Great collaboration and facilitation skills to develop strong working relationships and excel as a team player within the organization
• Experience in OTT streaming products is a plus
• Detail oriented with proven success driving follow-through
  
  

Additional Information

This position is eligible for company sponsored benefits, including medical, dental, and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $120,000 - $160,000 (bonus and long-term incentive eligible).

NBCUniversal's policy is to provide equal employment opportunities to all applicants

and employees without regard to race, color, religion, creed, gender, gender identity

or expression, age, national origin or ancestry, citizenship, disability, sexual

orientation, marital status, pregnancy, veteran status, membership in the uniformed

services, genetic information, or any other basis protected by applicable law.

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right to request a reasonable accommodation if you are unable or limited in your

ability to use or access nbcunicareers.com as a result of your disability. You can

request reasonable accommodations by emailing AccessibilitySupport@nbcuni.com.