We are a leading provider of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions, dedicated to empowering global organizations of all sizes to embrace future opportunities. Our robust services are supported by the nation's largest Gig-speed broadband network and backed by 24/7 customer support.
Job Summary
We are seeking a Senior Director of Technical Account Management to lead our dynamic team of Technical Account Managers (TAMs). Reporting directly to the Vice President of Global Service Assurance, you will play a pivotal role in servicing our Top 50 Enterprise Customers. This position offers a remote work option, with preferred locations in Philadelphia (PA), Denver (CO), Naperville (IL), or Plano (TX).
Core Responsibilities
Act as an executive sponsor for key accounts, taking personal ownership of customer outcomes.
Lead and inspire a high-performing team, setting a clear vision and fostering a culture of Continual Service Improvement (CSI).
Oversee operational aspects, ensuring stable, robust, and scalable processes to support enterprise customers.
Collaborate closely with cross-functional teams including NOC, SOC, Contact Center, and field operations to deliver exceptional customer satisfaction.
Drive strategic planning and cost-effective operations management, including budgetary oversight and workforce planning.
Develop and maintain strong vendor and partner relationships, contributing to the growth and success of enterprise business solutions.
Qualifications
Bachelor's Degree preferred.
10+ years of professional experience in a leadership role.
Experience with ITIL, Six Sigma, or Scrum methodologies preferred.
Familiarity with Service Now or comparable ITSM tools is a plus.
Benefits
We offer competitive compensation with a pay range based on experience, along with comprehensive benefits including commission plans for sales roles and bonuses for non-sales positions. Our Total Rewards package is designed to support you physically, financially, and emotionally through all stages of your career and life milestones.
Equal Opportunity Employer
The company is committed to diversity and inclusion. We welcome applicants of all backgrounds and strive to create an inclusive workplace where everyone can thrive.
Employment Type: Full-Time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Human Resources Services
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