Elements Connect is a B2B software company providing solutions to customers in the beauty and health industry. We design and develop innovative SaaS platforms and solutions for Fortune 500 companies that are OEM/ODM manufacturers, Beauty Brands, Staffing Agencies, and ingredient manufacturers. Elements Connect is looking for top talent who are entrepreneurial, self-driven, execution-oriented, and leaders.
Job Summary
Elements Connect is looking for a Sr. Director of Executive IT Support to oversee the IT Team. You will be in charge of a team of IT Specialists and manage the company's technology operations and the implementation of new IT systems and policies. An ideal candidate should have solid technical background and experience in implementing IT systems. This person should also have the ability to manage and motivate team members in addition to their IT and computer systems knowledge.
Responsibilities
Oversees IT operations infrastructure
Sustains network and platform security by implementing, enforcing, and maintaining those platforms
Designs and implements IT strategies and infrastructure
Identifies and eliminates security risks
Analyzes business requirements for IT needs and systems
Ensures the maintenance of current projects and technology systems
Evaluates IT operations with regard to established goals
Communicates within the IT team and across departments as needed
Assesses need for new equipment and software
Prepares progress and budget reports for upper management
Builds and maintains relationships with external advisors and outside vendors
Manages company help desk
Contributes to team effort by accomplishing related results as needed
Requirements
BS degree in Information Technology, Computer Science, or similar
10+ years experience working in IT operations
5+ years experience overseeing IT teams and projects
Experience managing a Microsoft Office 365 Administration, with proficiency with Microsoft AD
Must possess a strong work ethic and be self-motivated and reliable
Excellent written and verbal communication skills
Able to demonstrate leadership skills and take ownership of customer issues reported
Excellent client-facing/customer service skills
Ability to multitask and manage conflicting priorities
Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
Experience with Zendesk implementation is a huge plus
Bilingual Korean is a huge plus
Benefits
Comprehensive Health Benefits
Competitive 401(k) match with immediate vesting
Paid time off (Vacation, Sick, Holiday)
Free Shuttle Service to and from NYC and the office
Daily subsidized meals
Employee Assistance Program (EAP)
Elements Connect is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other characteristic protected by federal, state or local laws. All employment is decided on the basis of qualifications, merit, and business need.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Technology, Information and Internet
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