Sr. Business Consultant, Continuous Improvement

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

Position Summary

The Senior Business Consultant, CI, will lead and manage multiple cross-functional and business-wide process improvement initiatives, focusing on increasing productivity, reducing costs, and improving efficiencies for the goal of increasing internal and external customer satisfaction. The Senior Business Consultant will lead teams to deliver tangible, documented results, using Continuous Improvement tools and methodologies for solving complex problems down to root cause. The Senior Business Consultant will also train, coach and mentor others, and will work with senior leaders to integrate CI approaches into the company’s business strategy. In addition, the Senior Business Consultant will report findings and recommendations to business leadership, including Executive Officers and the CEO.

Key Responsibilities

• Deploy Continuous Improvement methodologies and tools across the organization through assigned projects. Identify, scope, and prioritize improvement opportunities and translate functional goals into CI strategies/projects with measurable objectives. Lead process improvement initiatives with quantifiable and tangible results
• Provide expert guidance to multiple project teams
• Coach, train, and mentor developing Process Analysts and Senior Process Analysts
• Disseminate process improvement methodologies and toolkits throughout the organization via formal and informal training and community of practice leadership
• Institutionalize and champion Continuous Improvement thinking and principles throughout the organization. Advocate and demonstrate the benefits of applying this methodology to achieve business objectives and financial performance targets
• Other duties as assigned
  
  

Minimum Requirements

• Bachelor’s degree or an equivalent combination of education and related working experience
• 6 years CI experience in DMAIC, DFSS, Kaizen, or other relevant methodologies
• Strong analytical and problem-solving skills required; ability to recommend alternative solutions and translate complex concepts into simplified and understandable examples
• Ability to work across all levels to lead and influence key stakeholders
• Excellent verbal, written, and interpersonal communication skills; ability to interact professionally with a diverse group
• Ability to translate complex data into concise executive-level presentations
• Desire to learn new skills, tools, and techniques
• Energetic self-starter with strong leadership skills
• Strong Excel and PowerPoint skills
• Hawaiian Airlines is regulated by the Department of Transportation (DOT - regulation, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of Marijuana, Cocaine, Opioids, PCP (Phencyclidine), and Amphetamine prior to any offer of employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Hawaiian Airlines and any employment offer will be withdrawn.
• In addition to routine employment eligibility verification, U.S.-based airlines must gather information to validate country of citizenship and country of birth. Upon hire, you must provide documentation proving your current country citizenship and birthplace.
• Must be legally authorized to work in the United States, for any employer, without sponsorship. Hawaiian Airlines will not sponsor applicants for nonimmigrant or immigrant employment visas or status for this position.
  
  

At Hawaiian Airlines, we are dedicated to offering a comprehensive total rewards package that aims to attract, engage, and retain the finest talent in the industry. Our rewards structure is thoughtfully designed to include a competitive base salary coupled with variable compensation opportunities. This balanced approach ensures a fulfilling and lucrative work environment, aligning individual achievements with the broader organizational success.

Please note that the provided salary information serves as a general guideline. Our salary is determined by a candidate's experience and qualifications as well as market and business considerations. The expected pay range is $104,000 - $128,000.

Preferred Qualifications

• Airline or related industry experience
• Master’s Degree
• PMP certified
• Client Service Business Consulting experience
• Lean Six Sigma Black Belt (or equivalent) certification
• 10 years of business or process improvement
• Agile experience
  
  

About Hawaiian Airlines

Now in its 95th year of continuous service, Hawaiian is Hawaiʻi's biggest and longest-serving airline. Hawaiian offers approximately 150 daily flights within the Hawaiian Islands, and nonstop flights between Hawaiʻi and 16 U.S. gateway cities – more than any other airline – as well as service connecting Honolulu and American Samoa, Australia, Cook Islands, Japan, New Zealand, South Korea and Tahiti.

Consumer surveys by Condé Nast Traveler and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawaiʻi. The carrier was named Hawaiʻi's best employer by Forbes in 2022 and has topped Travel + Leisure’s World’s Best list as the No. 1 U.S. airline for the past two years. Hawaiian has also led all U.S. carriers in on-time performance for 18 consecutive years (2004-2021) as reported by the U.S. Department of Transportation.

The airline is committed to connecting people with aloha by offering complimentary meals for all guests on transpacific routes and the convenience of no change fees on Main Cabin and Premium Cabin seats. HawaiianMiles members also enjoy flexibility with miles that never expire. As Hawai‘i’s hometown airline, Hawaiian encourages guests to Travel Pono and experience the islands safely and respectfully.

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available at HawaiianAirlines.com. Follow Hawaiian’s Twitter updates (@HawaiianAir), become a fan on Facebook (Hawaiian Airlines), and follow us on Instagram (hawaiianairlines). For career postings and updates, follow Hawaiian’s LinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom.