Sr. Business Analysis Manager Oakland, Phoenix, Honolulu - Hybrid onsite 1-2 days per week
Role Summary This position is available with a leading ocean shipping and logistics provider. This person would be responsible for leading Business Analysis efforts for their newly formed innovation team. This individual will mentor and lead Business Analysts to gather business requirements and work on strategic innovation initiatives for their entire enterprise. The individual should be a self-starter and also have the ability to work well in a team environment across multiple departments.
The position will be responsible for the management and leadership of a team of business analysts and the development of business analysis capability through professional development activities.As well as providing this leadership, they will contribute to the development of their innovation strategy, the strengthening and optimization of their innovation governance and the development and deployment of their innovative solutions. They will need to possess excellent leadership qualities, to operate a matrix management regime that allows staff to be deployed effectively to projects to work closely with colleagues, key stakeholders, and external suppliers.
Responsibilities:
Provide direction for the gathering requirements for Strategic Innovation group.
Quickly adopt to industry trends and developments and apply that knowledge to improve our services to customers and carriers.
Apply the knowledge to understand business problems and provide effective solutions.
Recruit and mentor junior Business Analysts.
Coordinate with multiple teams on project requirements.
Respond to and resolve business inquiries and concerns.
Report customer issues to operational groups within our team and provide follow-up to ensure a satisfactory resolution.
Develop an understanding of the customer's business, build relationships, and identify opportunities for growth in all services they have available.
Desired Knowledge, Skills, and Abilities:
Excellent communication skills, with the ability to interact with staff at all levels of the Company, recognizing the demands of the environment and the specific challenges that these present.
Ability to build and maintain strong rapport and trust with customers, peers, and leadership.
High-level presentation skills, experience in developing documentation, training materials, and conducting training sessions.
Ability to work with others across the organization.
Building strong relationships with business units and delivers solutions.
Ability to effectively communicate in a variety of settings including one-on-one, small, and large groups.
Demonstrate creative and innovative thinking and encourage teams to bring their ideas. Experience of business analysis (and enterprise architecture or project management would also be highly desirable) delivering a range of applications.
Ability to learn their businesses, services, and competitive strategies.
Strong organizational skills and ability to manage global teams and work in a team environment.
Strong analytical, critical, and strategic thinking skills.
Strong communication and interpersonal skills.
Demonstratable decision-making skills.
Ability to deal with conflicts and strong negotiation skills.
Strong problem-solving skills.
Requirements:
10+ years of experience in Business Analysis/Analytics
Experience in the Logistics, Shipping, Transportation and/or Supply Chain environment is preferred
Proficiency with SQL
Experience using Tableau
Experience managing and developing teams of professionals including objective setting, performance management, coaching, personal and professional development, and general line management
Nice to have:
Familiarity with at least one of the following areas: ocean transportation, terminals management or asset lite/assetless intermodal, or trucking services
Proven understanding of formal IT methodologies, tools, and techniques (such as TOGAF, ITIL, ISEB Business Analysis, PRINCE2 or MSP) and how these can be used for digitization
Seniority level
Entry level
Employment type
Full-time
Job function
Research, Analyst, and Information Technology
Industries
IT Services and IT Consulting
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