The consumer comes first within the hospitality industry and that is no exception at Prompt Innovations. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Customer Service Representatives hospitality will be the difference between their encounter being just average or an exceptional one.
Like the hospitality industry, the primary purpose of the Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our clients customers. As a Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.
The responsibilities and tasks of the Customer Service Representative consist of:
Understanding clients products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
Keeping a record of customer interactions, processed orders, and service schedules
Taking initiative and demonstrating a can-do mindset, meeting challenges head-on no matter how difficult or stressful situations become
Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
Managing a team of Junior Customer Service Representatives
by Jobble
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Advertising Services
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