Ourteam is the face of our clients to our customers, and we want their support experience to set new standards, just like our clients’ products do. Our Management and Customer Service team cares for customers by solving problems and scaling solutions, incubating new products and promotional packages, and sharing feedback with the rest of the office to influence company development.
We areseeking a Customer Service Representative to join our fast-paced, high-energy, growing company. We are proud of our success in the telecom industry, so come join our team of hard-working, talented professionals!
Customer Service Representative JOB SUMMARY:
Perform sales functions for existing Combined customers as well as prospects. The agent may need to review the benefits of a customer's existing coverage and to answer any service and claims questions customers may have
Perform Sales function and product needs analysis for the marketing campaigns
Provide an annual review of existing products as well as a needs analysis for existing customers in areas with no field agent presence
Follow-up calls to customers and prospects within areas that maintain field agent presence to validate contact and perform sales functions if needed
Provide information, and or problem-solving techniques for customers' existing products
Customer Service Representative SKILLS/EXPERIENCE:
Good communication and interpersonal skills
Ability to multi-task, talking with customers
Effective listening skills
Problem-solving
Business sense
Professional demeanor
Outgoing and engaging conversation skills
High School or equivalent required
Multiple Language skills are plus
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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