We are hiring for the role of Spa Front Desk Supervisor. This opportunity is located in Girdwood, Alaska.
Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.
Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as Spa Front Desk Supervisor is critical to delivering on this promise. As Spa Front Desk Supervisor you are expected to lead your team in exceeding guest expectations and maximizing revenues on daily basis. You will achieve excellence by supporting the Spa Concierge team on your shift in making optimal business decisions.
Qualifications
We never get a 2nd chance to make a great 1st impression; keeping the sense of arrival picture perfect from curb to front desk is the first step
When guests arrive at the spa they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial
Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services, products and offerings
Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience
Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team
Maximizes revenues and guest satisfaction by monitoring and responding to guest inquiries, wait lists, emails, phone calls
Cleaning, restocking and tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions
Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality
Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers
Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace
Personal communication, interactions and behaviours support the Spa value that everyone is welcome and everyone is equal
Contributes to a collaborative workplace, supporting the Spa value of community, common goals and acceptance
Work Perks
Competitive wages and gratuities
PTO + Personal Days
Medial & Dental Health Plan
On-site accommodation or commuter allowance
Discounts on Retail Products and Spa Services
Resort Wide Discounts
Education & Experience
Previous hotel Front Desk experience is an asset
Minimum 3 years experience in call center, customer service, or retail
Prior supervisory experience is preferred
Previous reservation software and POS experience preferred
Comfortable with technology and open to new learning
Passion for Guest Service and Health and Wellness
Working ConditionsThis position may work long days and/or weekends to meet periodic upturn in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with employees, guests and other stakeholders. Working outdoors in a variety of Mountain weather conditions, with average temperature ranges of -22 F to +86 F.
Physical Demands
The employee is regularly required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. Visual ability to observe employees in the workplace, analyze operations and detect situations of concern with regard to areas such as employee performance, grooming, training and policy adherence. Employee may be required to pass a functional capacity test developed for this job.
Work EnvironmentThe noise level in this work environment is usually moderate.
About Alyeska Nordic Spa
Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal Forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.
#ANSHP
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Travel Arrangements
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