Software Technical Support Specialist

Salient Management Company is seeking a candidate to join their Technical Support Department. Recognized for more than 30 years of growth in visual data mining technologies, Salient delivers a lightning-speed solution that empowers people and impacts business at all levels. As an industry leader, we attribute our success to our cutting-edge technology and to the contributions of our dedicated, forward-thinking employees.

Salient Management Company, developer of world leading data mining and visualization software, is seeking a motivated person with strong problem-solving skills and the ability to learn Salient’s proprietary software, ETL, and database concepts to work closely with senior team members to support state-of-the-art performance management systems to a variety of industries.

Technical Support services are provided 24/7 for select clients, inclusive of holidays, nights and weekends. Technical Support technicians will receive on the job training and access to pre-existing documentation to assist in processing and troubleshooting technical issues as they relate to Salient’s clientele. If you’re looking for an energetic work environment with the opportunity to advance in one of the areas fastest growing companies, apply today.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills and/or abilities required.

Education/Experience

• Associates or B.S. degree in information systems or computer programming and 3-5 years of prior experience.

Primary Duties & Responsibilities:

• Ensure internal and external clients receive initial assistance for operational issues and inquiries.
• Serve as client’s primary technical contact.
• Deliver friendly and prompt responses to incoming technical questions and requests requiring troubleshooting.
• Communicate to team members and clients in professional manner.
• Maintain Salient solutions.

Preferred Skills or Knowledge

• Strong problem-solving ability
• Excellent communication skills
• Ability to work in a team setting
• Positive attitude and a strong work ethic

Technical Skills

• Databases
• SQL
• ETL
• Batch Processing
• IIS Securing and Troubleshooting
• General Network- DNS, Firewall rules, GPO, VPN
• General Windows Server
• PowerShell / Python / Scripting

Salary Range- $50,000-$60,000