Software Support ECommerce

Would you like to be part of a fast-moving SaaS team?

Would you like the flexibility to work at our HQ in Cottage Grove, MN or remotely?

Do you have experience with PHP, developed plug-ins, and have customer service experience?

If the answers are YES!, this job may be for you.

The Software Support Specialist_ECommerce will be responsible for providing technical and friendly customer support and service to our expanding network of clients and our internal team. You’ll be the first point of contact for clients in their Track ECommerce support journey. You’ll work with clients (via phone, email and/or chat) to troubleshoot website, hosting, and/or email issues, create an amazing support experience, and quickly adapt and grow with TravelNet Solutions.

This is the job for you if you are:

• Self-starter with tremendous initiative and work ethic
• Excellent communicator and collaborator with other functional teams
• Desire to be a high-impact player at a product-driven company
• Ability to embrace change and someone who is a fast learner
• Creative and critical thinking abilities
• Ability to be detail-oriented within a high-paced environment
• Passionate about technology
  
  
  

About the TravelNet Solutions Team:

Our mission is transforming how hospitality works. Every day we strive to solve the most difficult technology and workflow challenges, and we collaborate to provide solutions to help our customers in the hospitality industry become more efficient and profitable. Our goal is to become our customer's business concierge. It all starts with one question; how can we help you?

Our three Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers.

• Serve Others: We nurture growth to help others succeed.
• Grit: We take ownership and never give up on what matters most.
• Create the Future: We innovate to disrupt the status quo.
  
  
  

Why join our winning team?

• We are a growing, fast-moving dynamic team that collaborates with each other in order to achieve continued growth and success.
• We are a portfolio company able to work with our customers to be that one vendor solution for SaaS technology, marketing, and distribution.
• We are reshaping the industry and the way it thinks about technology and service.
• Full medical dental and vision package
• Unlimited Paid Time Off
• Unlimited access to professional training and development
• Health Savings Account with up to a $2,000 annual match
• Flexible work environment
• Free life insurance and Long Term Disability
• Availability of Flex Spending Accounts
• Retirement with employer match
  
  
  

-Free snacks and soda in the office-

• $150 each quarter Gift for all TNS employees
• Competitive wages
• Work with an amazing team
  
  
  

Do these responsibilities describe what you like doing?

• Troubleshooting custom code, API issues as well as issues with customer websites.
• Manage and resolve incoming support requests through our ticketing system
• Answer support client calls, emails, or online chat regarding website troubleshooting, site updates, plugin updates, server or hosting issues, email creation and troubleshooting, etc.
• Assist with identifying the root cause of problems; manages and resolves issues in a constantly changing environment
• Escalate issues clearly and concisely to our Product and Engineering teams
• Maintain a high level of professionalism with clients and work to establish a positive rapport
• Assist our internal team with technical and training support
• Be available to provide after-hours and weekend coverage as needed
  
  
  

What are some must-haves?

• Bachelors Degree preferred
• 2 years of Customer Support experience
• 2 years of experience working in a SaaS or like work environment
• 1 years’ experience working in a ticketing platform, ZenDesk preferred.
• 2 years experience in software and API development. Web Development background preferred
• PHP
• HTML, CSS, and Javascript
• WordPress
• WPEngine
• Working understanding of APIs
• Troubleshooting APIs with Postman or other similar tools
• Developed plugins
• Strong preference for previous experience working in the Hospitality Industry.
  
  
  

We are an Equal Opportunity Employer

We celebrate the diversity of thought, culture, and background and we are committed to creating an inclusive environment.