Are you interested in using your interpersonal, scientific, and software skills to help bridge the gap between science and technology in our quest to accelerate the treatment of disease?
The Broad Institute is seeking a Field Engineer to join our Customer Success team within the Data Sciences Platform. You would work with internal and external users and groups to help them accomplish their scientific goals using our software tools. This is a fast-paced role that sits at the intersection of engineering, science, and support. The ideal candidate must have a passion and desire for developing both hard and soft skills on an ongoing basis to be successful. A successful candidate needs to work effectively with our customers, fellow team members, and across the organization to help find solutions to tricky problems. We’re looking for a team player that thrives on opportunity, adjusts well to change, and has the passion to make themselves, their teammates, and our customers better.
Broad’s Data Sciences Platform creates open source tools and platforms that are used by thousands of disease researchers across the globe, processing petabytes of genomic data, and regularly consuming millions of core-hours in a week. We are building an elastic, service-based architecture for both public and private clouds to scale those numbers even further. We are seeking talented and motivated software engineers to join our energetic, agile team to chart this new course in genomics.
We are a core part of the Broad Institute, a deeply-collaborative scientific institution that is transforming medicine and human health by building software solutions to process and analyze scientific data on an unprecedented scale. No medical, genomics, or scientific background is required, just an enthusiasm to improve the world of medicine and an ability to write exceptional software.
Responsibilities
Work with scientific groups to identify their problems, find solutions, and drive towards their goals using our software tools
Seek out answers across the organization for tricky problems and edge cases
Keep the customer relationship engaged and focused on the outcomes
Remove impediments and adjust approaches to the problem in order to solve problems quickly
Write scripts to work around limitations or extend functionality
Document knowledge gained in these projects so other users can benefit
Advocating for users across our organization based upon direct experiences using our software tools
Gathering enough information or learning enough about a given area to successfully achieve the goals of the project
Qualifications
Bachelor’s degree in Computer Science, Bioinformatics or related field
A focus on outcomes and project success
Ability to document knowledge gained for a broader community
Track record of being able to deliver (or overdeliver) on time
Comfortable interacting with many different people
Capable of understanding and translating technical requirements
Ability to perform effectively in a fast paced environment
Ability to learn new technologies and domains
Preferred Skill Set
Familiarity with cloud environments (eg. AWS, GCP, …)
Experience integrating complex systems together
Experience with multiple programming languages (Especially Python and Java)
Experience working with relational databases and in writing SQL queries
Experience troubleshooting and debugging complex systems
Experience with security practices and within regulatory environments
Seniority level
Not Applicable
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Research Services
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